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- Tasks: Support the repairs team by managing schedules and customer queries.
- Company: Join a social housing organisation dedicated to community welfare in South London.
- Benefits: Enjoy a competitive salary and the opportunity for temporary work until June 2025.
- Why this job: Make a real impact in people's lives while developing your admin and customer service skills.
- Qualifications: Strong organisational skills and experience with IT systems are essential.
- Other info: This role is perfect for those looking to gain experience in property services.
The predicted salary is between 39600 - 55440 £ per year.
£19.05 PAYE
Location: London
Salary: £19.05 PAYE
Duration: Until June 2025
Greenacre are pleased to be supporting a social housing organisation, based in South London with their recruitment of a Property Services Officer, within the responsive repairs team.
The Property Services Officer - RR (Responsive Repairs) is responsible for providing strong administrative support and customer service within the Property Services team, ensuring the effective scheduling and management of repairs and maintenance for the associations housing stock.
What will you do in the role?
- Acting as the first point of contact for customers
- Raising and scheduling work orders
- Monitoring contractor performance
- Managing CRM cases
- Assisting with invoice processing and data management
Who would excel in this role?
- Excellent organisation and communication skills
- Experience of a range of IT systems
- Experience of liaison with internal and external stakeholders to maintain high service standards
Property Services Officer/Repairs Officer employer: Greenacre
Contact Detail:
Greenacre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Officer/Repairs Officer
✨Tip Number 1
Familiarise yourself with the specific IT systems commonly used in property management. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, as this role requires you to be the first point of contact for customers. Practising how to handle various customer scenarios can help you feel more confident when discussing your approach in an interview.
✨Tip Number 3
Research the social housing organisation you’re applying to. Understanding their values and mission will allow you to tailor your responses in interviews and show that you are genuinely interested in contributing to their goals.
✨Tip Number 4
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can help you prepare better for your interview.
We think you need these skills to ace Property Services Officer/Repairs Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Property Services Officer position. Tailor your application to highlight relevant experience and skills that match these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles or experiences that demonstrate your organisational and communication skills, particularly in administrative support or customer service within a similar environment.
Showcase IT Proficiency: Mention your familiarity with various IT systems and CRM software in your application. Provide specific examples of how you have used these tools effectively in past roles to manage tasks or improve service delivery.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Discuss why you are interested in working for a social housing organisation and how you can contribute to their mission.
How to prepare for a job interview at Greenacre
✨Showcase Your Organisational Skills
As a Property Services Officer, you'll need to demonstrate excellent organisational abilities. Be prepared to discuss specific examples of how you've managed multiple tasks or projects simultaneously in previous roles.
✨Highlight Your Customer Service Experience
Since this role involves acting as the first point of contact for customers, it's crucial to showcase your customer service skills. Share stories that illustrate your ability to handle inquiries and resolve issues effectively.
✨Familiarise Yourself with IT Systems
The job requires experience with various IT systems. Before the interview, brush up on any relevant software you’ve used in the past, especially CRM systems, and be ready to discuss how you utilised them to improve efficiency.
✨Prepare Questions for the Interviewer
Demonstrating your interest in the role is key. Prepare thoughtful questions about the team dynamics, the types of repairs you might be managing, or how success is measured in this position. This shows you're engaged and serious about the opportunity.
