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- Tasks: Provide expert IT support and mentor 2nd Line Engineers in a dynamic office environment.
- Company: Join a new Managed Services Provider in Essex, known for its commitment to customer satisfaction.
- Benefits: Enjoy a salary up to £42,000, 25 days holiday, and a healthcare cash plan.
- Why this job: Perfect for tech enthusiasts who love solving complex issues and mentoring others.
- Qualifications: Experience with networking, databases, virtualisation, and strong problem-solving skills required.
- Other info: This is a permanent role for UK residents only; no sponsorship available.
The predicted salary is between 30000 - 42000 £ per year.
I'm recruiting for a 3rd Line Engineer to join a new Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers. Please note this role is fully-office based 5 days a week in their office near Southend-on-Sea, to allow for stakeholder interaction and face-to-face coaching.
This role will largely focus on resolving complex technical issues that are escalated from 1st and 2nd line support including hardware, software and network-related issues. You will identify the root cause and implement long-term solutions, operating within strict SLAs to ensure the highest levels of customer satisfaction. This may involve working with vendors and services providers where needed, and you'll create detailed documentation to develop the knowledge base, and promote a culture of self-serve user support. You'll also proactively manage and maintain IT infrastructure, and will work across various domains including systems administration, networking, software and hardware, making this a varied and interesting role. It would be well-suited to someone who thoroughly enjoys resolving complex technical issues, taking real ownership of their work, and also mentoring others.
Requirements:
- Prior experience in a similar role, with experience using ticketing systems
- Experience with networking technologies e.g. DNS, DHCP, TCP/IP, VPN, VLAN
- Experience with databases e.g. SQL Server, MySQL, Oracle
- Experience with virtualisation technologies e.g. VMWare, Hyper-V
- Experience with security firewalls and data encryption
- Strong communication, stakeholder management and problem-solving skills
Benefits:
- Salary up to £42,000 depending on experience
- Annual salary reviews
- 25 days holiday plus bank holidays plus option to buy more
- Pension with 5% matched contribution
- Healthcare cash plan
Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check.
3rd Line Support Engineer employer: Tenth Revolution Group
Contact Detail:
Tenth Revolution Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as DNS, DHCP, and SQL databases. Being able to discuss your hands-on experience with these technologies during an interview will demonstrate your expertise and readiness for the role.
✨Tip Number 2
Prepare examples of complex technical issues you've resolved in the past. Highlighting your problem-solving skills and ability to take ownership of challenges will resonate well with the hiring team, especially since this role focuses on mentoring others.
✨Tip Number 3
Since the role involves stakeholder interaction, practice your communication skills. Be ready to explain technical concepts in a way that non-technical stakeholders can understand, showcasing your ability to bridge the gap between technical and non-technical teams.
✨Tip Number 4
Research the company culture and values of the Managed Services Provider. Understanding their approach to customer satisfaction and self-serve user support will help you align your answers with their expectations during the interview process.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 3rd line support, particularly with ticketing systems and networking technologies. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in mentoring others and resolving complex technical issues, as these are key aspects of the job.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as experience with SQL databases, virtualisation technologies, and security firewalls. This will help you stand out as a qualified candidate.
Prepare for Interviews: If invited for an interview, be ready to discuss specific technical challenges you've faced and how you resolved them. Also, think about how you would approach mentoring 2nd line engineers and promoting self-serve user support.
How to prepare for a job interview at Tenth Revolution Group
✨Showcase Your Technical Expertise
As a 3rd Line Support Engineer, you'll be expected to resolve complex technical issues. Be prepared to discuss specific examples from your previous roles where you successfully identified and solved challenging problems, particularly in networking, databases, and virtualisation.
✨Demonstrate Mentoring Skills
Since this role involves mentoring 2nd Line Engineers, highlight any experience you have in coaching or training others. Share instances where you've helped colleagues improve their skills or resolve issues, showcasing your ability to lead and support a team.
✨Prepare for Stakeholder Interaction
This position requires strong communication and stakeholder management skills. Think of examples where you've effectively communicated technical information to non-technical stakeholders, ensuring they understood the issues and solutions clearly.
✨Understand the Company Culture
Research the Managed Services Provider and understand their values and culture. Be ready to explain how your work ethic and approach align with their mission, especially regarding customer satisfaction and proactive IT management.
