Onboarding Team Leader London

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work. Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture: To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth. That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it. We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

Does this sound like you? You’re an experienced leader with KYC/AML knowledge who always strives for operational excellence, high performance and innovation.

What you’ll do:

• Team Leadership & People Management: Lead, coach, and develop a team of Onboarding KYC Executives (usually 5-7 team members), fostering a high performance culture.
• KYC Compliance & Process Oversight: Ensuring adherence from the team and keeping up to date with any regulatory changes, escalating high risk cases where necessary.
• Performance & SLA Management: Track and manage team productivity to ensure SLAs and onboarding targets are consistently met.
• Training & Upskilling: Provide ongoing coaching and training on KYC best practices, policies, and operational efficiency.
• Stakeholder Management & Collaboration: Act as the key liaison between the Onboarding, Risk, Compliance, and Sales teams.
• Operational Planning & Resource Allocation: Plan and schedule resources to ensure adequate coverage based on business demand.
• Continuous Improvement & Problem-Solving: Identify and implement process enhancements to improve efficiency and client experience.

What you’ll bring:

• ICA Qualification in AML/KYC or equivalent work experience.
• Experience of leading teams in running first line operations.
• Solid knowledge in AML/KYC - customer and enhanced due diligence, sanctions, PEP, Adverse media and Financial Crime related screening.
• Experience in managing bespoke high net worth relationships.
• Experience of utilising and optimising Salesforce to support managing a team.
• Significant experience of case management and handling customer queries/complaints with patience and in a personalised, friendly way.
• Confident in your KYC/AML experience, approving applications and screening tools such as Comply Advantage, Lexis Nexis, World-Check, GBG or similar.

How we reward you:

• Hybrid working - Spend at least 1 day a week with your team in our collaborative London office.
• Competitive bonus scheme - designed to reward and recognise high performance.
• Flexible benefits budget - a pot to fund meaningful benefits for you, whether it's hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.
• A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods.
• Around the World scheme - 3 months work from anywhere scheme.
• Mental wellbeing support – Access therapy and mental health sessions through Spill.
• Learning and development – £1,000 personal development budget to help you grow in your role.
• Private health care - Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded.
• Medical cash plan - To help you with the costs of dental and optical expenses.
• Life insurance and Income Protection - four times your annual salary for peace of mind.
• Matched pension contributions up to 5%.
• 25 days holiday - plus bank holidays, well-being days and volunteering days.
• Enhanced Parental Leave – enhanced maternity, paternity and adoption pay.

All are welcome. At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.