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- Tasks: Assess Blue Badge applications and facilitate face-to-face clinics across Oxfordshire.
- Company: Join the Customer Service Centre, dedicated to providing excellent service to Oxfordshire residents.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic role.
- Qualifications: Must be a qualified Physiotherapist or Occupational Therapist with community experience.
- Other info: Opportunity to lead workshops and enhance team knowledge.
The predicted salary is between 36000 - 60000 £ per year.
About Us
The Customer Service Centre (CSC) provides centralised contact for customer enquiries across a wide range of council services via phone, email, social media, and face-to-face. Our vision is to provide excellence in customer experience to the residents and visitors of Oxfordshire.
About the Role
As the Blue Badge Assessor in the contact centre, you will work closely with the Blue Badge Team to support disabled residents in their Blue Badge application. The role requires you to facilitate face to face clinics across Oxfordshire to assess Blue Badge applicants’ mobility against the Department for Transport Blue Badge criteria. You will also lead on internal Blue Badge workshops where you will support and develop the wider Blue Badge Team on their understanding and decision making. This role is fast-paced, dynamic, but very rewarding.
About you
Are you a Physiotherapist or Occupational Therapist? Can you effectively facilitate face to face clinics for disabled people? Have you got experience of working in the community and within a large team? Do you challenge the status quo, find innovative solutions to challenges and have a passion for providing excellence in customer experience? If this is you, or who you aspire to be, then we want to hear from you!
Rewards and benefits: Culture of flexible ...
Blue Badge Assessor employer: OXFORDSHIRE CC
Contact Detail:
OXFORDSHIRE CC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Blue Badge Assessor
✨Tip Number 1
Familiarise yourself with the Blue Badge criteria set by the Department for Transport. Understanding these guidelines will not only help you in your role but also demonstrate your commitment and knowledge during any discussions with the hiring team.
✨Tip Number 2
Highlight your experience in community work and teamwork. Be ready to share specific examples of how you've successfully collaborated with others to support disabled individuals, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss innovative solutions you've implemented in previous roles. The ability to challenge the status quo and think creatively is key for this position, so have a few examples ready to showcase your problem-solving skills.
✨Tip Number 4
Demonstrate your passion for customer service excellence. Think about how you can convey your dedication to improving the experiences of disabled residents, as this aligns perfectly with our vision at StudySmarter.
We think you need these skills to ace Blue Badge Assessor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Blue Badge Assessor position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: If you have experience as a Physiotherapist or Occupational Therapist, make sure to emphasise this in your CV and cover letter. Provide specific examples of how your background has prepared you for assessing Blue Badge applicants.
Showcase Your Customer Service Skills: Since the role involves providing excellent customer experience, include examples of your previous customer service roles. Discuss how you have effectively communicated with clients and resolved their issues.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the organisation. Mention why you are passionate about supporting disabled residents and how you can contribute to the Blue Badge Team.
How to prepare for a job interview at OXFORDSHIRE CC
✨Show Your Empathy
As a Blue Badge Assessor, you'll be working closely with disabled residents. Make sure to demonstrate your understanding and empathy towards their needs during the interview. Share examples from your past experiences where you've successfully supported individuals in similar situations.
✨Highlight Relevant Experience
If you have experience as a Physiotherapist or Occupational Therapist, be sure to discuss it in detail. Talk about specific cases where you assessed mobility or facilitated clinics, as this will show your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples where you had to find innovative solutions or challenge the status quo, and be ready to explain your thought process.
✨Demonstrate Team Collaboration
Since the role involves working within a large team, be prepared to discuss how you collaborate with others. Share instances where you contributed to team success or led workshops, as this will highlight your ability to work effectively in a dynamic environment.
