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For Companies At a Glance
- Tasks: Engage with students, assist with room access, and organise fun events.
- Company: Join Unite Students, a vibrant community dedicated to enriching student lives.
- Benefits: Enjoy 33 days holiday, health perks, and a generous pension scheme.
- Why this job: Make a real impact while working in a friendly, inspiring team culture.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
- Other info: Opportunities for bonuses and discounts, plus a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Location: Edinburgh
Salary: £25,164 – 26,681 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
The role
Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked‑out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you’ll be doing as a Customer Experience Team Member
- Providing a welcoming front‑of‑house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we’re looking for
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you’ll be happy to chat to our students and answer their questions
- You’ll also have great time‑management and organisational skills
What You’ll Get in Return
- A discretionary annual bonus so you can share in the company’s success
- 33 days paid holiday, inclusive of bank holidays and an annual holiday‑buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK’s largest provider of purpose‑built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion
We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn’t just what we do but who we are.
People make Unite Students
Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
Application invitation
If this position sounds exciting to you, we would love to receive your application!
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Customer Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the student lifestyle in Edinburgh. Understanding the local culture and what students value can help you connect better during interviews and showcase your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging with students or peers in informal settings. This will help you become more comfortable chatting and answering questions, which is crucial for the Customer Experience Team Member role.
✨Tip Number 3
Get involved in community events or student organisations. This experience can provide you with insights into student needs and preferences, making you a more attractive candidate for the position.
✨Tip Number 4
Showcase your organisational skills by planning a small event or gathering. This hands-on experience will not only enhance your CV but also give you practical examples to discuss during your interview.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Experience Team Member position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past, and express your passion for helping students.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as communication, time management, and organisational abilities. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, it's crucial to demonstrate your caring and warm personality during the interview. Share examples of how you've positively impacted others in previous roles, especially in customer service settings.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would handle various student inquiries or situations, showcasing your ability to engage effectively.
✨Highlight Organisational Skills
Since the job involves planning events and managing time effectively, be ready to discuss your organisational skills. Provide specific examples of how you've successfully managed multiple tasks or events in the past.
✨Research Unite Students
Familiarise yourself with Unite Students and their values. Understanding their mission to enrich student lives will help you align your answers with what they are looking for, showing that you're genuinely interested in being part of their team.
