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For Companies At a Glance
- Tasks: Manage digital projects, optimise customer experience, and collaborate across teams.
- Company: Urban Outfitters is a creative hub for unique fashion and homeware, with a vibrant community.
- Benefits: Enjoy flexible hours, gym access, employee discounts, and a day off for charity work.
- Why this job: Join a dynamic team that values creativity, inclusivity, and personal expression.
- Qualifications: Strong project management skills, data analysis experience, and excellent communication abilities required.
- Other info: This is a 12-month fixed-term contract role.
The predicted salary is between 28800 - 43200 £ per year.
About Us
Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity and uniqueness at its core. 50 years on, and over 60 stores across Europe later, we've become a destination for emerging design, unexpected styling, One-Of-A-Kind vintage and homeware that makes you want to hit the share button. We speak to a social community of over 10 million forward-thinking individuals, bringing together a nostalgia for the past with an enthusiasm to shape the future. The UO community are culturally aware, they shape the music scene, they live a digitally native life and they wear style trends before anyone else. At our core, we empower our customers and staff to express themselves, unapologetically, living life in a way that's truly authentic to them.
We are always excited to bring new talent into the room, especially if you share our values:
- Progressive - we move with the mood
- Creative - we champion limitless minds
- Inclusive - we open our platforms to all communities
- Responsible - we work to reduce our impact on the environment
- Compassionate - we care for each other beyond the 9 to 5
Sound like you? Why not join us?
Role Summary
The Digital Experience & Optimisation Manager is a highly cross-functional role and requires coordination across many parts of the organisation (IT, DTC, Marketing, Production, Creative etc) and clear communication of deadlines and deliverables at each stage in the process. This person will be responsible for collaborating with these teams to ensure on-time execution of all online projects, optimising and owning the digital customer experience in our European markets.
What You'll Be Doing:
- Identify opportunities to improve the digital experience across web and app based on data and analytics, partnering with Trade, Web Production and Analytics teams.
- Lead all A/B Testing across all UO digital experiences (Web & App) from a European perspective and liaise with North American (NA) DTC teams on new capabilities and best practices to ensure brand needs are met.
- Partner closely with NA team to implement the strategic technology roadmap and ensure all European requirements are considered, being a champion for European needs.
- Manage the testing and implementation of technical projects by working closely with NA IT/DTC teams.
- Main contact for NA to coordinate all development requirements and feature requests, prioritising accordingly.
- Continue to improve website functionality/experience and work to remove any outstanding site issues.
- Partner cross-functionally with Marketing, Creative, Web Production, Trading etc. to ensure we are delivering consistent experiences and priorities are met.
- Manage all customer surveys and feedback, providing regular reporting and updates.
- Work closely with Customer Service to identify and resolve site and app issues, gather customer feedback and enhance the customer service journey.
What You'll Need:
- Excellent project management skills.
- Ability to work in a fast-paced environment and project manage through changing deadlines.
- Extremely detailed, process-oriented and deadline driven.
- Experience of analysing and interpreting data to draw conclusions and make recommendations.
- Technical strength and desire to learn to improve our systems and sites.
- Ability to address and raise bug fixes on the EU platform.
- Experience working across cross-functional teams and influencing across the organisation to deliver results.
- Excellent verbal and written communication skills.
- Ability to effectively present to cross-functional partners and management stakeholders.
- Excited to work in a collaborative team environment.
The Perks:
- Work-life balance: Flexible start and finish times
- Bring your dog to work
- Wellbeing: Employees Assistance program to support with mental, physical and financial health
- Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount off external gym memberships
- Private Medical Insurance
- Employee Discount: Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)
- Community: One paid day to either volunteer or fundraise for a charity of your choice
- Travel: Cycle to work scheme, season ticket loan
- Continued Development: We offer structured support within the business alongside continued learning and development
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Urban Outfitters - Digital Experience Manager (12 Month FTC) employer: URBN
Contact Detail:
URBN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urban Outfitters - Digital Experience Manager (12 Month FTC)
✨Tip Number 1
Familiarise yourself with Urban Outfitters' brand values and culture. Understanding their progressive, creative, inclusive, responsible, and compassionate ethos will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your project management skills by preparing examples of how you've successfully managed cross-functional teams in the past. Be ready to discuss specific projects where you coordinated with different departments to achieve a common goal.
✨Tip Number 3
Brush up on your data analysis skills. Be prepared to discuss how you've used data to improve digital experiences in previous roles, as this is a key aspect of the Digital Experience Manager position.
✨Tip Number 4
Network with current or former employees of Urban Outfitters on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during the interview process.
We think you need these skills to ace Urban Outfitters - Digital Experience Manager (12 Month FTC)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Digital Experience Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in project management, data analysis, and cross-functional collaboration. Use specific examples that demonstrate your ability to improve digital experiences and manage technical projects.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for Urban Outfitters and the role. Mention how your values align with theirs, and provide examples of how you've successfully worked in fast-paced environments or improved customer experiences.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Consider including a brief example of a successful presentation or report you’ve delivered in the past.
How to prepare for a job interview at URBN
✨Show Your Passion for Digital Experience
Urban Outfitters values creativity and a unique approach. Make sure to express your enthusiasm for enhancing digital experiences, and share examples of how you've improved user engagement in previous roles.
✨Demonstrate Cross-Functional Collaboration
This role requires working with various teams. Prepare to discuss your experience in collaborating across departments, highlighting specific projects where you successfully coordinated efforts to achieve common goals.
✨Be Data-Driven
Since the role involves analysing data to improve digital experiences, come prepared with examples of how you've used data analytics in past projects. Discuss any A/B testing you've conducted and the insights gained from those experiences.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly, and be ready to present your ideas effectively. Consider preparing a brief presentation on a relevant topic to showcase your communication prowess.
