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- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring a smooth check-in/out experience.
- Company: Join a vibrant hotel team dedicated to providing exceptional guest experiences.
- Benefits: Enjoy a full-time position with opportunities for growth in a dynamic environment.
- Why this job: Perfect for those who love interacting with people and creating memorable first impressions.
- Qualifications: No prior experience needed, just a positive attitude and great communication skills.
- Other info: This is a full-time role with no remote work options.
The predicted salary is between 20000 - 30000 £ per year.
Job profile You must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multifunctional service required within Front of House. Receptionists greet and welcome guests on arrival at the hotel; it is important that you make a good first impression a warm welcome and pleasant atmosphere in the reception area can help to get guests stay off to the best start. Job responsibilities Be aware of all the various departments of the Hotel and to be able to communicate effectively. Receptionists check guests in and out using a computerised system. Familiarise yourself with the Hotels check in/out procedures. Familiarise yourself with the Hotels Reception computer system. You issue keys to guests and provide guests with clear directions to their accommodation. You keep accurate records of which guests have arrived at or left the hotel. You provide guests with information about local attractions and places of interest. You might provide additional services for the convenience of guests such as ordering newspapers or taxis storing valuables and taking messages. You make sure that guests receive their messages without delay along with any mail that might arrive for them. Directing incoming calls and helping guests to make external calls. Remote Work : No Employment Type : Fulltime
Front office Team Member employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front office Team Member
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your ability to create a warm and welcoming atmosphere.
✨Tip Number 2
Familiarize yourself with common hotel check-in and check-out procedures. Being knowledgeable about these processes will not only help you feel more confident but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 3
Research the local attractions and points of interest around the hotel. This will allow you to provide valuable information to guests and demonstrate your commitment to enhancing their stay.
✨Tip Number 4
Practice your communication skills, especially in handling phone calls. Being able to direct calls efficiently and assist guests with their inquiries will be crucial in this role, so consider role-playing scenarios with a friend.
We think you need these skills to ace Front office Team Member
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Front Office Team Member. Highlight your customer service skills and ability to create a welcoming atmosphere in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in hospitality or customer service. Emphasize any previous roles where you interacted with guests or managed front desk operations.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and your ability to work in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in a front office position.
How to prepare for a job interview at AccorHotel
✨Show Your Customer Service Skills
Since the role is customer-facing, it's crucial to demonstrate your ability to provide excellent service. Share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues.
✨Familiarize Yourself with Hotel Operations
Before the interview, research the hotel's operations and services. Understanding check-in/check-out procedures and the various departments will show your enthusiasm for the role and help you answer questions more effectively.
✨Practice a Warm Welcome
First impressions matter! Practice how you would greet guests and create a welcoming atmosphere. This can be a great way to showcase your personality and approach to customer interaction during the interview.
✨Prepare for Common Scenarios
Think about common situations you might encounter as a receptionist, such as handling difficult guests or managing multiple tasks at once. Prepare responses that highlight your problem-solving skills and ability to stay calm under pressure.
