Service Reception Team Leader (Automotive)

Service Reception Team Leader (Automotive) Required * Established Family-Owned Main Dealer * Based in Maidstone, Kent * Circa £35k Basic Salary + Bonus (£45k OTE) * Leading front of house reception team of four advisors Monday Matters Recruitment is excited to partner with a reputable main dealership in Maidstone, Kent, as they seek to hire a Service Reception Team Leader. This dynamic opportunity is perfect for individuals looking to enhance their career within a thriving automotive environment. The Service Reception Team Leader will play a pivotal role in ensuring exceptional customer service experiences while managing the service reception team effectively. If you have experience in a similar role and possess a passion for the automotive industry, this might be the perfect fit for you! Key Responsibilities: * Lead and manage the day-to-day operations of the service reception team. * Ensure high levels of customer satisfaction by providing professional and courteous service. * Oversee appointment scheduling and workflow management within the service department. * Train and develop team members to enhance their skills and promote career growth. * Resolve customer inquiries or issues in a timely and efficient manner. * Collaborate with management to implement best practices and improve service efficie…