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- Tasks: As an ATM Field Service Engineer, you'll troubleshoot and repair ATMs while ensuring top-notch customer service.
- Company: Join a leading UK ATM operator known for its commitment to innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, 28 days holiday, vehicle, uniform, tools, life insurance, and a wellness programme.
- Why this job: This role offers hands-on experience, full training, and the chance to work with cutting-edge technology.
- Qualifications: A good knowledge of various ATM types is essential; technical skills and problem-solving abilities are a must.
- Other info: Permanent position with a Tuesday to Saturday schedule, perfect for those seeking stability and growth.
The predicted salary is between 27000 - 36000 £ per year.
Currently arranging interviews for a leading UK ATM operator requiring an ATM Field Service Engineer located in Inverness, Scotland. This is a permanent position with working hours from Tuesday to Saturday, 0900hrs to 1700hrs. The salary is £32,578 plus 28 days holiday, vehicle, uniform, tool kit, life insurance scheme, employee wellness programme, and pension.
Reporting to the Regional Engineering Manager, the role involves supporting an ATM estate by proactively fault-finding and repairing a range of ATM issues to ensure maximum uptime and transactional capability. Full training is provided.
Responsibilities:
- Fault find and repair ATM issues using strong technical and problem-solving skills.
- Attend customer sites, presenting a positive attitude and applying attention to detail in your work.
- Collaborate with customers to identify and resolve technical issues in a timely manner, providing excellent customer service.
- Perform reactive and preventative maintenance on a wide variety of ATM makes and models including NCR, Wincor, and Triton.
- Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
- Keep up to date with the latest product knowledge and industry trends through ongoing training and professional development.
- Conduct quality control checks to ensure that all repairs and replacements meet company standards.
Requirements:
- Good knowledge of a range of ATM types, particularly Triton, Diebold, Wincor, and NCR.
ATM Field Service Engineer employer: KBA IT Recruitment Limited
Contact Detail:
KBA IT Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ATM Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific ATM models mentioned in the job description, such as Triton, Diebold, Wincor, and NCR. Having hands-on experience or knowledge about these machines will give you an edge during interviews.
✨Tip Number 2
Brush up on your fault-finding and problem-solving skills. Be prepared to discuss specific examples of how you've successfully diagnosed and repaired technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Showcase your customer service skills during the interview. Since the role involves collaborating with customers, think of instances where you've provided excellent service and resolved issues effectively, as this will highlight your suitability for the position.
✨Tip Number 4
Stay updated on industry trends and advancements in ATM technology. Mentioning recent developments or training you've undertaken can demonstrate your commitment to professional growth and your enthusiasm for the field.
We think you need these skills to ace ATM Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to ATM servicing, fault-finding, and customer service. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your technical expertise with ATMs, particularly with brands like Triton, Wincor, and NCR. Mention your problem-solving skills and your commitment to providing excellent customer service.
Showcase Relevant Experience: In your application, provide specific examples of past experiences where you successfully diagnosed and repaired technical issues. Highlight any training or certifications that are relevant to the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at KBA IT Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with various ATM models, especially Triton, Diebold, Wincor, and NCR. Highlight specific examples of how you've successfully diagnosed and repaired issues in the past.
✨Demonstrate Customer Service Excellence
Since the role involves interacting with customers, be ready to share instances where you provided exceptional service. Emphasise your ability to communicate effectively and maintain a positive attitude, even under pressure.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Practice articulating your thought process clearly, showing how you approach troubleshooting and maintenance tasks.
✨Stay Updated on Industry Trends
Research the latest developments in ATM technology and industry standards. Being knowledgeable about current trends will demonstrate your commitment to professional development and your enthusiasm for the role.
