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- Tasks: Support clients through calls, emails, and LiveChat while providing excellent customer service.
- Company: Join GiftPro, part of ClearCourse Retail, a thriving business focused on customer success.
- Benefits: Enjoy hybrid work, 25 days off plus your birthday, and wellness perks like Peppy Health.
- Why this job: Be part of a fun team where your ideas matter and you can truly make a difference.
- Qualifications: No specific experience required; just bring your passion for helping people and good listening skills.
- Other info: Generous training budgets and support for professional growth are included.
The predicted salary is between 28800 - 43200 £ per year.
Company description: ClearCourse Job description: Do you enjoy helping people? Are you a good listener? Do you thrive in a busy, fun team? In this case, this could be the chance to kick start or further your career in Customer Service and grow in a team that would support your development. You’ll be working for GiftPro, which is a part of ClearCourse Retail – a great opportunity to join an incredibly busy, thriving business, and gives you the chance to make a difference to a customer and help them grow their business. The team loves it here because they never get bored, and they’re not always on the phone (as in some call centers). They’re always empowered and listened to when suggesting improvements. Why work for us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks including Peppy Health, Perkbox, etc… Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships The main responsibilities would be: As a Customer Service Advisor, a typical day would be to primarily carry out day-to-day support for clients including calls, emails and LiveChat, etc. You would be dealing with inbound queries from custom…
Ecommerce Advisor employer: ClearCourse Careers
Contact Detail:
ClearCourse Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Advisor
✨Tip Number 1
Familiarize yourself with the eCommerce landscape and the specific challenges businesses face. This knowledge will help you engage in meaningful conversations during the interview and demonstrate your understanding of the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. Highlight your ability to listen actively and empathize with customers, as these traits are crucial for this position.
✨Tip Number 3
Research GiftPro and ClearCourse Retail to understand their products and services. Being knowledgeable about the company will not only impress your interviewers but also allow you to tailor your responses to align with their values and goals.
✨Tip Number 4
Prepare questions that show your interest in the team dynamics and company culture. Asking about team collaboration and opportunities for professional development can demonstrate your enthusiasm for being part of a supportive environment.
We think you need these skills to ace Ecommerce Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Ecommerce Advisor position. Understand the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any specific skills that match the job requirements. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your ability to thrive in a team environment. Mention specific examples of how you've successfully handled customer queries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ClearCourse Careers
✨Show Your Passion for Helping Others
Since the role focuses on customer service, it's essential to convey your enthusiasm for helping people. Share specific examples from your past experiences where you successfully assisted customers or resolved their issues.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by summarizing what the interviewer says and asking clarifying questions. This will show that you value their input and are genuinely interested in understanding customer needs.
✨Highlight Team Collaboration
GiftPro values a fun and busy team environment. Be prepared to discuss how you've worked effectively in teams before, emphasizing your ability to collaborate and contribute positively to group dynamics.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in customer service situations. Think of examples where you had to think on your feet and how you handled challenging customer interactions.
