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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and create an amazing customer experience.
- Company: Join Nisbets, the UK's top catering equipment supplier with a rich history of growth.
- Benefits: Enjoy training, progression opportunities, and a vibrant work environment.
- Why this job: Be part of a fast-growing company where your impact and ideas matter.
- Qualifications: Previous retail management experience and a passion for customer service are essential.
- Other info: This flagship store is located in the bustling Shaftesbury Avenue, London.
The predicted salary is between 36000 - 60000 £ per year.
About the role
We are currently recruiting for a new Store Manager for our flagship store on Shaftesbury Avenue in London. Managing a committed team of 16 Retail Assistants, you will be responsible for inspiring, motivating, and coaching the team as well as creating a fantastic customer offering through a great looking store environment. The Shaftesbury Avenue store is our largest London store with a multi-million pound turnover. It is a busy, vibrant environment where we offer our customers more than a transactional retail service. We spend time with them to understand exactly what they are looking for and guide them to help them make the right product choices. You will build strong relationships with local businesses and establish rapport with repeat customers.
Other aspects of the role will include driving the team to hit challenging sales and profitability targets, delivering world-class customer service, and maintaining a high level of stock availability and excellent visual merchandising standards throughout the store.
About you
To apply for the Store Manager role, you will have previous experience from within a similar sized store with strong people management and leadership experience. You will have a commercial outlook and demonstrable experience of increasing sales and commercial performance within a store. You must have experience from a consultative sales retail environment rather than a purely transactional one and be truly passionate about customer service and experience. You will also have excellent communication skills with the ability to coach and develop your team.
About Nisbets
We are the UK’s market-leading catering equipment supplier. Established as a small family business in 1983 to the global operation of today, growth and innovation is what sets us apart and makes us unique. Our story is one of high growth, huge challenges, and an enormous opportunity ahead of us. Nisbets has been recognised on The 2018 Sunday Times’ TopTrack250 which champions Britain’s growing businesses. We’ve ranked 48th and just one of nine businesses recognised in the South West. Having doubled our turnover in the last 5 years, the scale of opportunity ahead of us is vast and we need like-minded, ambitious people to help us deliver our UK and International growth plans. You will be well rewarded for your hard work, not only will you be part of a growing business but we’ll make sure you have the right training and progression opportunities. Driven by collaborative working means the scope for growth and personal impact is enormous.
Store Manager – Flagship Store – Shaftesbury Avenue employer: Thomas Cook
Contact Detail:
Thomas Cook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager – Flagship Store – Shaftesbury Avenue
✨Tip Number 1
Familiarise yourself with the local area around Shaftesbury Avenue. Understanding the community and its businesses can help you build strong relationships, which is crucial for a Store Manager role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed teams in previous roles. Be ready to discuss specific strategies you used to inspire your team.
✨Tip Number 3
Research Nisbets and their product offerings thoroughly. Being knowledgeable about their catering equipment will not only impress during discussions but also demonstrate your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your experience in consultative sales environments. Highlight how you've engaged customers beyond transactions, as this aligns perfectly with the customer service ethos at Nisbets.
We think you need these skills to ace Store Manager – Flagship Store – Shaftesbury Avenue
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in managing a similar-sized store. Emphasise your leadership skills, commercial outlook, and any achievements related to increasing sales and improving customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your consultative sales experience. Mention specific examples of how you've inspired and motivated teams in the past, and how you plan to create a fantastic customer offering at the Shaftesbury Avenue store.
Showcase Your Communication Skills: During the application process, demonstrate your excellent communication skills. This could be through clear and concise writing in your application documents or by preparing to discuss your coaching and team development experiences in detail during an interview.
Research Nisbets: Familiarise yourself with Nisbets as a company. Understand their market position, values, and growth story. This knowledge will help you align your application with their goals and show that you're genuinely interested in being part of their team.
How to prepare for a job interview at Thomas Cook
✨Show Your Leadership Skills
As a Store Manager, you'll be leading a team of 16 Retail Assistants. Be prepared to discuss your previous leadership experiences and how you've inspired and motivated your teams in the past. Share specific examples of how you’ve coached team members to achieve their best.
✨Demonstrate Your Customer-Centric Approach
This role requires a strong focus on customer service. Be ready to explain how you have previously created a fantastic customer experience in a retail environment. Highlight any strategies you've implemented to understand customer needs and guide them in their purchasing decisions.
✨Discuss Your Commercial Acumen
The company is looking for someone with a commercial outlook. Prepare to talk about how you've increased sales and improved profitability in your previous roles. Use metrics or specific achievements to illustrate your impact on the business.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to manage difficult customers or resolve team conflicts, and be ready to share how you approached these challenges effectively.
