Transformation Manager

Location - Leicester, London or Bexhill (Hybrid)

Welcome to Hastings Direct. We are a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We have made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We are proud of the journey we are on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there is even bigger opportunity out there. The fact you are now reading this job advert means we have tempted you to find out more about us - we really hope you like what you see, and you will join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you are not 100% sure, we would love to hear from you.

Role Overview

As one of our Transformation Managers in Claims, you will lead the delivery of specific strategic and high impact projects or programmes of work for Hastings, supporting operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience.

By partnering closely with the relevant business leaders, you will be accountable for the design, development and deployment of one or more projects and programmes. You will be empowered to prioritise change to best meet the business need and to that end, you will lead a project team including process design resources, digital resources, operational delivery managers, data, CX and other resources as required to meet their goals.

Job details - you will need to have demonstrable experience in:

• Leading and managing end to end transformation projects and programmes, partnering with both Commercial and Operational leads to define delivery requirements and success criteria.
• Conducting detailed analysis of business operations, identifying gaps and proposing innovative solutions.
• Bringing together, mobilising and managing a delivery team bringing together expertise from various functions and working as a single delivery unit.
• Creating, communicating and aligning across functional delivery plans between teams - bringing together all technical and process/other operational changes.
• Seeking opportunities for intelligent design, including automation and decisioning via straight through processing.
• Once core functionality is delivered on a project, transitioning into a continuous test and learn state to optimise the commercial and customer outcomes over the long term.

Essential Skills We Would Love You To Have

• Substantial experience in a transformational leadership role with a background in Lean Six Sigma, Agile and Change Management being essential.
• Proven background and experience in identifying transformation opportunities and delivering through to implementation.
• Exceptional stakeholder management capability, and an ability to communicate concepts effectively at all levels of an organisation.

The Interview Process

Our interview process involves the below:

• Recruiter screening call.
• 1st stage interview with hiring leader (involving a case study to prepare for in advance) via Microsoft Teams.
• 2nd interview with Transformation Director (via Microsoft Teams).

As a Disability Confident employer, we are committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably we are unable to offer sponsorship for this role.

Benefits:

• In addition to a competitive salary and £5k car allowance, you will also receive flexible working - we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical insurance (PMI).
• Financial wellbeing - providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, and support groups.
• 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Join us and you will find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you will be helping to drive our growth, so in return, we will give you all the support, training and development you need.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.