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- Tasks: Lead a dynamic team to boost sales and enhance client experiences in a luxury boutique.
- Company: Join Tag Heuer, a prestigious brand known for its innovation and excellence in the watch industry.
- Benefits: Enjoy a supportive work environment, opportunities for growth, and involvement in exciting events.
- Why this job: Be part of a passionate team that values creativity, inclusivity, and exceptional service.
- Qualifications: Experience in luxury retail management and a strong grasp of sales strategies are essential.
- Other info: This role offers autonomy and the chance to shape the boutique's success.
The predicted salary is between 36000 - 60000 £ per year.
Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective.
Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing.
Stays updated on the watch industry as well as on local market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local market.
Takes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager.
Job responsibilities:- Ensures team’s motivation and cohesion to reach the Boutique’s goals.
- Acts as a point of contact for both teams and boutique market management, and as a privileged interface between both when necessary.
- Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles.
- Promotes a positive, inclusive, and supportive work environment in line with group’s values.
- Contributes to the successful onboarding of newcomers.
- Acts as Team leader in the absence of the Boutique Manager.
- Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellence.
- Embodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events.
- Defines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines.
- Leads the team to develop long-term relationships with clients.
- Sets and follows clienteling action plans (outreaches, appointments, sales from appointments…).
- Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalising on all opportunities to grow the business.
- Plans and participates to events in line with brand strategy and guidelines.
- Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy.
- Ensures compliance with internal control policies.
- Supervises the store expenses and maintenance.
- Shows proactivity to challenge and improve processes.
- HARD SKILLS: Management experience in a luxury retail environment, mastery of selling skills, mastery of sales KPIs, knowledge of Brand DNA & history, knowledge of Brand Collections.
- SOFT SKILLS: Creative business driver, results-oriented, client-centric mindset, focused on recruiting new clients and growing the active client base, excellent interpersonal and communication skills, able to effectively lead a team, able to coach and develop a high-performing team, agile manager, able to multi-task in a fast-paced environment.
Deputy Boutique Manager - Birmingham employer: LVMH Group
Contact Detail:
LVMH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Boutique Manager - Birmingham
✨Tip Number 1
Familiarise yourself with the luxury retail market, especially in Birmingham. Understanding local competitors and trends will help you demonstrate your knowledge during interviews and show that you're proactive about the business landscape.
✨Tip Number 2
Highlight your management experience by preparing specific examples of how you've motivated teams in previous roles. Be ready to discuss your approach to coaching and developing team members, as this is crucial for the Deputy Boutique Manager position.
✨Tip Number 3
Showcase your sales achievements by quantifying your past performance with KPIs. Being able to articulate how you've driven sales growth in previous roles will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your client-centric strategies. Think of ways you've successfully built long-term relationships with clients and how you can apply those strategies to enhance client experiences at our boutique.
We think you need these skills to ace Deputy Boutique Manager - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience in luxury retail. Emphasise your mastery of selling skills and sales KPIs, as well as any knowledge of the brand's history and collections.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and the luxury retail environment. Discuss how your client-centric mindset and ability to lead a team align with the boutique's goals.
Showcase Your Soft Skills: Highlight your excellent interpersonal and communication skills in your application. Provide examples of how you've successfully motivated teams and driven business growth in previous roles.
Research the Brand: Familiarise yourself with Tag Heuer’s brand DNA and values. Mention specific aspects of the brand that resonate with you in your application to demonstrate your genuine interest.
How to prepare for a job interview at LVMH Group
✨Showcase Your Sales Expertise
Be prepared to discuss your previous experience in luxury retail and how you've successfully driven sales. Highlight specific KPIs you've managed and how you contributed to achieving sales targets.
✨Demonstrate Leadership Skills
Since the role involves leading a team, share examples of how you've motivated and developed team members in the past. Discuss your approach to fostering a positive work environment and ensuring team cohesion.
✨Know the Brand Inside Out
Research Tag Heuer's brand DNA, history, and collections thoroughly. Be ready to explain how you embody the brand values and how you would represent them both in-store and at events.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle challenges in a fast-paced environment. Think of scenarios where you've had to analyse KPIs or implement action plans to drive growth.
