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- Tasks: Provide on-site technical support and maintenance for cutting-edge 3D printing technology.
- Company: Join a leading provider of innovative 3D printing solutions in the South-East UK.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
- Why this job: Be the go-to expert for customers, solving problems and building relationships in a tech-driven field.
- Qualifications: Bachelor's degree in engineering or related field; 3+ years of relevant experience required.
- Other info: Must have a valid UK license and be ready to travel for work.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a skilled Field Service Engineer to join our client’s team based in the South-East region of UK. In this role, you will be responsible for providing on-site technical support, installations, maintenance, and repair services for their AM technology. You will be the primary point of contact for their customers, ensuring their systems are operating optimally. Our client is a leading provider of 3D printing technology offering a variety of solutions from machines, materials and other services. Key Responsibilities: On-site Support: * Conduct installations and commissioning of the machines. * Perform preventative and reactive maintenance to minimise downtime. * Troubleshoot and resolve hardware and software issues. * Provide technical training and support to customers. Customer Relationship Management: * Build strong relationships with customers through effective communication and problem-solving. * Understand customer needs and tailor solutions to meet their specific requirements. Requirements: * Bachelor’s degree in engineering, computer science, or a related field. * 3+ years of field service experience, preferably in the 3D printing industry. * Strong understanding of electronics, mechanics, and computer hardware. * Proficiency in troubleshooting and problem-solving. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. * Willingness to travel for work. * Valid UK license
Field Service Engineer employer: Alexander Daniels Global
Contact Detail:
Alexander Daniels Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarize yourself with the latest advancements in 3D printing technology. Being knowledgeable about the specific machines and materials our client offers will help you stand out during the interview process.
✨Tip Number 2
Highlight your field service experience by preparing examples of how you've successfully resolved technical issues in the past. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Emphasize your communication skills, especially in building customer relationships. Be ready to discuss how you've effectively communicated technical information to non-technical clients.
✨Tip Number 4
Show your willingness to travel and work independently. Prepare to discuss your previous experiences where you had to manage your time and tasks while on-site at different locations.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service engineering, particularly in the 3D printing industry. Emphasize your technical skills, problem-solving abilities, and any customer relationship management experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of the role. Mention specific experiences where you successfully resolved technical issues or built strong customer relationships.
Highlight Relevant Qualifications: Clearly state your educational background, especially your degree in engineering or computer science. Include any certifications or training related to electronics, mechanics, or 3D printing technology.
Showcase Soft Skills: In your application, emphasize your communication and interpersonal skills. Provide examples of how you've effectively communicated with customers and worked as part of a team to solve problems.
How to prepare for a job interview at Alexander Daniels Global
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in electronics, mechanics, and computer hardware. Highlight specific experiences where you successfully troubleshot and resolved issues, especially in the 3D printing industry.
✨Demonstrate Customer Relationship Management
Since you'll be the primary point of contact for customers, share examples of how you've built strong relationships through effective communication and problem-solving. This will show your potential employer that you can meet customer needs effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle on-site challenges. Prepare scenarios where you had to perform installations, maintenance, or training, and explain how you approached these situations.
✨Emphasize Your Willingness to Travel
Since the role requires travel, express your enthusiasm for being on the road and working in different environments. Share any previous experiences that demonstrate your adaptability and commitment to field service work.
