Customer Excellence Business Partner

Join to apply for the Customer Excellence Business Partner role at Brambles 1 week ago Be among the first 25 applicants Join to apply for the Customer Excellence Business Partner role at Brambles Lead the continued development of the customer experience suite of performance metrics to ensure Brambles can accurately measure and take the required action to deliver on our customer experience ambition. Coordinate the go-to-market strategy for new metrics, including all change management aspects, ensuring new KPIs are fully embedded within the business. Promote CX performance and best practices across regions and divisions, identifying and coordinating opportunities for process simplification, standardisation, and continuous improvement to enhance the customer experience . Key Responsibilities May Include: Place the customer at the centre of all decision-making, ensuring the right balance between CX and other strategic KPIs/priorities. Follow up and communicate on CX performance improvement and initiatives to ensure measurable success and positive customer experience is shared in regions and globally. Promote best practices sharing and cross-functional collaboration to improve metrics performance. Propose and deploy new CX metrics by developing communication, awareness campaigns, and trainings, and support associated change management. Identify opportunities for process simplification and standardisation to enhance the customer experience, and coordinate the implementation of these opportunities to deliver against the CX strategy. Support business stakeholders in the implementation of CX initiatives and identify continuous improvement processes that enhance the customer experience to become BAU. Leverage expertise in CX tools and metrics to collaborate with key internal and external stakeholders and develop improvements to processes and systems that influence the customer experience. Define guidance and operating principles for external use of the metrics (DIFOT, CIFOT, etc.) to start sharing and building joint action plans with customers. Conduct high-level research into emerging themes in customer experience performance, and lead root cause analysis to support strategy development and informed decision-making. Experience CX expertise gained through roles in Commercial, Customer Service, Supply Chain, FMCG sector, or similar fields. Project management skills to drive cross-functional and cross-regional initiatives. Proficiency with CX tools & metrics, including CRM platforms, customer feedback management systems, and data analytics software Strong business analysis skills—gathering data, identifying insights, and transforming them into actionable solutions Skills and Knowledge Strong analytical & problem-solving skills—translating insights for both technical & non-technical audiences Ability to collaborate & influence across diverse teams, ensuring data management is a top priority Adaptability—thriving in a fast-paced environment with evolving customer needs A sharp business acumen to anticipate CX challenges and resolve them efficiently A proactive mindset, staying ahead of industry trends & continuous learning Expertise in Process Mapping methodology & tools Tech Skills We Value: Proficiency in Salesforce, SAP, Business Warehouse, Power BI, and other BI tools Languages Desirable : Any other European language Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales, Supply Chain, and Customer Service Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Brambles by 2x Get notified about new Business Partner jobs in Manchester Area, United Kingdom . Manchester, England, United Kingdom 10 hours ago Manchester, England, United Kingdom 2 months ago Salford, England, United Kingdom 2 weeks ago HR Business Partner at The University of Bolton Manchester, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 6 days ago Business Recovery and Insolvency Partner Manchester, England, United Kingdom 1 month ago Manchester Area, United Kingdom 1 day ago Business Development Executive (Manchester) Manchester, England, United Kingdom 6 days ago Manchester, England, United Kingdom 1 week ago Business Development Executive- Energy & Utilities Manchester, England, United Kingdom 1 week ago Manchester Area, United Kingdom 1 week ago Milton Keynes, England, United Kingdom 18 hours ago Greater Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 day ago Manchester, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 10 hours ago Strategic Procurement Manager – Direct & Indirect | £70,000 + 10% Bonus | £Multi-Billion Manufacturing, Industrial & Engineering Powerhouse | Surrey or Manchester Area (Hybrid) Manchester, England, United Kingdom 6 days ago International Education & Sales Manager | Perricone MD (12m FTC) Manchester, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago Team Leader – Victoria\’s Secret, Arndale Manchester Greater Manchester, England, United Kingdom 1 day ago International Education & Sales Manager | Perricone MD (12m FTC) Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 9 hours ago Greater Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr