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- Tasks: Assist customers with inquiries and ensure smooth returns and exchanges.
- Company: Join a rapidly growing company near Romsey, passionate about outdoor adventures.
- Benefits: Earn £12.82 per hour with flexible shifts, including remote work options.
- Why this job: Be part of a motivated team and help maintain an excellent Trustpilot rating.
- Qualifications: Experience in customer service and a passion for helping others is essential.
- Other info: Temporary contract for 5 months with opportunities for evening and weekend shifts.
Our client, a rapidly growing company based on the outskirts of Romsey, is looking for Seasonal Temporary Customer Service/Product Support Specialists for 5 months. The role will involve 5 x 8 hour shifts per week (37.5 hours) at £12.82 per hour. The Customer Service/Product Specialist role will be based in the office, with the requirement to work one weekend in three from home and one week of late shifts (12pm - 8pm), which can also be worked from home.
The Role of Customer Service/Product Specialist:
- Reply to customer enquiries through the ticketing system
- Provide high-quality answers to queries to ensure they are resolved quickly and efficiently
- Follow our standard processes at all times to ensure a smooth experience with returns, exchanges, etc.
- Work across a range of shifts each week, which can include evenings and weekends
- Adapt to changes and new processes quickly
- Work collaboratively to uphold and improve our 4.7*/excellent rating on Trustpilot
Ideal Candidate:
We’re looking for driven individuals with a passion for outdoor adventure. You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency. Positive and creative thinking are a must. We’re an enthusiastic team of motivated individuals, and we’re looking for people who will fit right in from the get-go.
You will have experience in:
- Providing a high level of customer service across a range of channels
- Performing in accordance with our KPIs and CSAT scores
If you are an experienced customer service person with the passion and drive to help customers, and are able to commit to a temporary contract for 5 months, please do not hesitate to contact The Work Shop today for an informal conversation.
Customer Service Advisor - Seasonal employer: The Work Shop Resourcing Ltd
Contact Detail:
The Work Shop Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Seasonal
✨Tip Number 1
Familiarise yourself with the company's products and services. Since this role involves providing product support, having a solid understanding of what they offer will help you answer customer queries more effectively.
✨Tip Number 2
Showcase your adaptability during the interview. The job requires working across various shifts and adapting to new processes, so be prepared to discuss examples from your past where you've successfully managed change.
✨Tip Number 3
Emphasise your passion for outdoor adventure. Since the ideal candidate should have a love for the outdoors, share any relevant experiences or interests that align with this theme to connect with the team’s enthusiasm.
✨Tip Number 4
Prepare to discuss how you meet KPIs and CSAT scores in previous roles. This will demonstrate your commitment to high-quality customer service and your ability to perform under pressure, which is crucial for this position.
We think you need these skills to ace Customer Service Advisor - Seasonal
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in outdoor or product support roles. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for outdoor adventure and your commitment to providing excellent customer service. Mention specific examples of how you've resolved customer queries efficiently in the past.
Highlight Flexibility: Emphasise your ability to work varied shifts, including evenings and weekends. Mention any previous experience with flexible working hours to show you're adaptable to the company's needs.
Showcase Teamwork Skills: Since the role requires collaboration, include examples of how you've worked effectively in a team environment. Highlight any achievements that contributed to improving customer satisfaction ratings.
How to prepare for a job interview at The Work Shop Resourcing Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this aligns with the company's focus on high-quality service.
✨Demonstrate Adaptability
Since the role requires adapting to changes and new processes quickly, be prepared to discuss situations where you've successfully navigated change in a work environment. Highlight your flexibility and willingness to learn.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their outdoor adventure focus will help you connect with the team and show that you're genuinely interested in the role and the company culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer inquiries. Prepare by thinking of scenarios where you've resolved customer issues efficiently, and be ready to explain your thought process.
