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- Tasks: Manage service delivery and support the Depot Service Team in Norwich.
- Company: Join a dynamic team focused on customer satisfaction and efficient service.
- Benefits: Enjoy flexible working options and opportunities for career growth.
- Why this job: Be the first point of contact for customers and make a real impact.
- Qualifications: No specific experience required; just a passion for customer service and teamwork.
- Other info: Opportunity to work with a supportive team and develop valuable skills.
This is a role taking responsibility for service delivery to customers within the Depot Region (Norwich), administration of the same, and to assist with various administration duties. In addition to controlling the Depot Service Team, in support of the Service Support Manager, making sure all customers and their requirements are dealt with correctly.
Position Requirements:
- Be first point of contact for customers, receiving and communicating information as required, ensuring high level of customer satisfaction.
- To monitor performance of Engineers to ensure jobs are being progressed in an effective and efficient manner. Ensuring all objectives are being met.
- Provide 1st line support on decision making along with the service team including service response and commercial issues raised by engineers and customers.
- To monitor and progress all breakdown jobs and routine service requirements of each customer’s fleet. Progressing all jobs through to completion.
- To communicate with Engineers, monitoring their attendance and progress with jobs, in line with company policy.
- To communicate with agreed Sub-contractors to ensure they attend and progress jobs in line with company policy.
- To be responsible for entering all required fleet management, and job relevant information onto Protean.
- To be responsible for entering job requirements onto Protean and schedule Engineers on planner board.
Service Controller - Norwich Region employer: Acclaim Handling Limited
Contact Detail:
Acclaim Handling Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller - Norwich Region
✨Tip Number 1
Familiarise yourself with the specific services and products offered in the Norwich region. Understanding the local market and customer needs will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current employees or industry professionals in the area. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience in customer service and team management. Be ready to share specific examples of how you've successfully handled customer issues or improved team performance in previous roles.
✨Tip Number 4
Showcase your organisational skills by being prepared to discuss how you would manage multiple tasks and priorities. Highlight any relevant tools or systems you've used to keep track of service delivery and job progress.
We think you need these skills to ace Service Controller - Norwich Region
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Controller position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Customer Service Skills: Since this role involves being the first point of contact for customers, emphasise your customer service experience. Provide specific examples of how you've ensured customer satisfaction in previous roles.
Demonstrate Team Management Experience: If you have experience managing or supporting a team, make sure to mention it. Discuss how you've monitored performance and ensured objectives were met, as this is crucial for the role.
Showcase Technical Proficiency: Mention any experience you have with fleet management systems or similar software, like Protean. Highlight your ability to enter and manage data effectively, as this is a key part of the job.
How to prepare for a job interview at Acclaim Handling Limited
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with the key tasks such as monitoring engineer performance and managing customer communications. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
As the first point of contact for customers, it's crucial to highlight your customer service experience. Prepare examples of how you've handled customer inquiries or resolved issues in the past, showcasing your ability to maintain high levels of satisfaction.
✨Demonstrate Team Leadership Abilities
Since you'll be controlling the Depot Service Team, be ready to discuss your leadership style. Share experiences where you've successfully led a team, managed performance, and ensured objectives were met, as this will show your capability to support the Service Support Manager effectively.
✨Familiarise Yourself with Relevant Software
The role involves using Protean for fleet management and job scheduling. If you have experience with similar software or can quickly learn new systems, mention this during the interview. It shows you're tech-savvy and ready to hit the ground running.
