Head of Business Operations (Cluster Centre)

Head of Business Operations (Cluster Centre)

London, England, United Kingdom

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted, impacting the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses with unsold, surplus food to consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 111 million registered users and 244,000 active partners across 19 countries have saved 439 million meals from going to waste, avoiding almost 1.186 million tonnes of CO2e!

We’re looking for an exceptional Head of Business Operations to manage marketplace health across a portfolio of countries, including Germany, Switzerland, Austria, Poland, Czechia, the UK, and Ireland, down to the hyperlocal level.

The role:

• Local Marketplace Performance : Monitor marketplace health at the national and city level; surface opportunities to improve the balance of supply and demand, and collaborate with relevant departments to drive the right actions.
• Cross-Functional Projects : Manage high-priority cross-functional projects with strategic implications for the business; take accountability for project outcomes and keep stakeholders informed of progress.
• Local Strategy : Develop, communicate, and operationalise strategies that help Too Good To Go achieve its goals at the country and/or regional level.
• Data-Driven Decision Making : Synthesise quantitative and qualitative insights into concise, actionable recommendations for leaders across the business.
• Knowledge Sharing : Support knowledge and best practice sharing among local and global stakeholders; drive adoption of team knowledge base.
• Business Planning : Support the development of operating forecasts and long-term business plans by partnering cross-functionally.

Working relationships:

• Associate Director of Strategy & Operations: Direct manager overseeing the Business Operations function globally.
• Vice President of Operations, Cluster Centre: Dotted-line manager and key stakeholder with P&L ownership for the region.
• Regional Leadership Team: Cross-functional peer group made up of leaders across Sales, Growth, and Marketing.
• Fellow Heads of Business Operations: Peers in other regions; you will work together to share cross-country insights.
• Data Analytics Business Partner: Key collaborator on analytical and more technical requests within the region.

Minimum Requirements:

• Significant work experience with demonstrated success in high-performance cultures.
• Proven track record of successfully leading complex projects, owning revenue or growth goals, and working cross-functionally.
• Strong problem-solving and critical thinking skills.
• Ownership mindset and proactive attitude.
• Ability to build deep, trust-based relationships.
• Inspiring communicator – in person and online.
• Strong data retrieval, analytics, and presentation skills.
• Demonstrated project management skills.
• Excellent organisational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Excel/Google Sheets and PowerPoint/Google Slides.
• Experience with Salesforce, Business Intelligence tools, and SQL are a strong plus.
• You are based in (or willing to relocate to) London.

Our values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we have to offer:

• A rare opportunity to work in a global social impact company.
• The experience of being part of an international company with more than 1350 enthusiastic teammates.
• Strong personal and professional development in a high-growth scale-up environment.
• An open company culture with room for independence and creativity.
• A strong team culture where successes are celebrated together.

How to apply:

Submit your CV and cover letter as soon as possible in English.

Application deadline: April 28, 2025. We’re reviewing applications as they come in, so don’t wait too long — we’d love to hear from you.

Too Good To Go is an equal opportunity employer

Job Ref – #LI-CR1

A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. We are committed to a culture where all of us belong.

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