Head of Business Continuity & Crisis Management | London, UK

Head of Business Continuity & Crisis Management

ROLE:

Leads the development, execution and communication of strategy for relevant Group, Divisional and/or business areas for business continuity and crisis management. The key focus of the role is to lead the organisation in driving a positive and responsible approach to business continuity and crisis management in an environment of increasing regulatory and customer attention:

• Develop and oversee the embedding of a consistent crisis management framework across the group, including toolsets and plans
• Develop and implement a crisis threat monitoring capability and an operational crisis response capability for the group
• Lead the production of insightful scenario analysis to future-proof the organisation and ensure crisis plans are fit for purpose
• Identify and support de-risking activities where scenario and business impact analysis has identified risk
• Deliver strategic thinking for business continuity, tied closely to cyber risk, technology risk and overall operational resilience
• Provide a leadership role in the Technology Cyber and Resilience Risk team and broader Group Risk function
• Champion simplicity and transparency ensuring that Risks are managed well with clear reporting to and understanding at Executive level.
• Support the TCR & Group Risk brand in developing strong relationships with business stakeholders that fosters transparent and informed risk management and ownership
• Support good customer service and business resiliency through best practices that are proportionately applied and that in so doing meet regulatory expectations and requirements (where applicable)

Key Responsibilities

• Operationalise a business continuity and crisis management framework that meets customer, market and regulatory expectations
• Provide Executive and Board Risk Committee papers on relevant topics, including strategic scenario analysis and recommendations
• Provide 2nd line oversight for Business Continuity and IT Disaster Recovery testing
• Deliver a group-wide Crisis Management framework and capability and supporting Business Continuity framework
• Act as lead coordinator for the Gold (Executive) crisis management team
• Implement and oversee a crisis training program that covers all levels of crisis teams and develops maturity in capabilities and incorporates stress testing of important business services and validation of business continuity plans
• Partner with the broader Technology Cyber and Resilience Risk team and Group Risk team to enhance and embed a first class business continuity framework and supporting toolsets
• Lead the facilitation of the Gold (Executive) crisis management team
• Partner with the first line teams to support their Business Continuity risk management programme including supporting their assessment, reporting and control programmes
• Review, challenge, and assist the first line of defense with their business continuity, IT disaster recovery and crisis management practices, providing guidance, training, and communication as needed
• Develop and embed business continuity policy through supporting first line accountable owners to develop, embed and maintain standards, procedures, and processes for the identification and management of risks
• Communicate business continuity, IT disaster recovery and crisis management related topics to all levels across the organisation including escalation of concerns where appropriate
• Report business continuity and IT disaster recovery risk matters and metrics into the governance structure including the Technology Cyber and Resilience Risk Committee and other regulated boards
• Drive quality in risk assessment, remediation and response activities
• Build and retain a high performing team with direct line management and matrix management of FTE and contract resources.
• Set and drive risk and controls agenda with input and feedback from senior stakeholders
• Establish strong working relationships with key stakeholders to foster the appropriate culture of robust and responsible risk management
• Influence existing teams to enhance their operational resilience and risk management culture and drive the success of key activities.

Candidate Profile / Key Skills

• Demonstrated understanding and specialist expertise of the Business Continuity, Crisis Management, Operational Resilience and Technology Risk issues that a company like LSEG faces
• Substantial experience in business continuity, crisis management, risk, audit, or other control functions in the financial services industry, preferably in fintech/payments
• Can develop and maintain powerful relationships with business leaders (Executive level and below)
• A demonstrable track record of building and leading a team of Subject Matter Experts.
• Strong critical thinking, analytical, and data-driven skills
• The gravitas to engage EXCO members
• Excellent cross-functional collaboration skills
• An aptitude for working in a regulated environment and building business benefits of technology and resilience risk
• An ability to find solutions to complex and hard problems and turn incomplete, conflicting, or ambiguous inputs into solid action plans and in turn overseeing solution delivery
• The horsepower to work in an ambiguous, fast-paced environment and balance multiple priorities and workstreams
• Strong written and verbal communication skills-including the ability to communicate effectively with different stakeholders across the business, and create reports and presentations which simplify complex themes into understandable communications
• An ability to understand and interpret regulations and apply them in a practical manner in an operational environment

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