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- Tasks: Support sales by processing orders and ensuring excellent customer communication.
- Company: Join an award-winning organisation with a strong international presence and growth mindset.
- Benefits: Enjoy fantastic training, career development, and potential remote work options.
- Why this job: Be part of a dynamic team focused on delivering top-notch customer experiences.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Opportunity to build relationships and gain valuable experience in a thriving company.
The predicted salary is between 30000 - 42000 £ per year.
Nouvo are delighted to be working with an award-winning organisation who offer fantastic training and career development. This organisation has grown massively in recent years with their international presence and shows no signs of slowing down.
The key responsibility of the Sales Support Administrator is to process orders and maintain strong communication with customers to ensure they are updated throughout the order timeline up until delivery. The motivation within this role is to provide the best customer experience.
- Liaising with Purchasing to order stock and manage expectations with regards to lead times for outstanding stock.
- Checking that all orders are correct & ready to ship on the system, prepare/check any additional documents before shipping.
- Maintaining stock ETAs to ensure customer delivery date expectations are met.
- Checking through invoices received.
- Working out shipping costs with logistics team.
- Building relationships with specific customers and keeping in regular contact to keep them updated with their orders.
- Conducting weekly meetings with UK Sales representatives to update them on their customers’ orders.
- Sending pre-payment links to customers who aren’t set up with a credit account.
- Processing direct shipment orders.
- Assisting with travel arrangements for meetings/events.
Sales Support Administrator employer: Nouvo Recruitment
Contact Detail:
Nouvo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you communicate effectively with customers and demonstrate your commitment to providing excellent support.
✨Tip Number 2
Brush up on your organisational skills. As a Sales Support Administrator, you'll need to manage multiple orders and customer communications simultaneously, so being organised will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills. Since this role involves liaising with customers and internal teams, being able to convey information clearly and professionally is crucial for success.
✨Tip Number 4
Network with current employees or industry professionals. Engaging with people in similar roles can provide insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support or customer service. Emphasise skills like communication, organisation, and attention to detail, as these are crucial for the Sales Support Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships or processed orders in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as order processing, stock management, and effective communication. Use keywords from the job listing to demonstrate your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Sales Support Administrator role.
How to prepare for a job interview at Nouvo Recruitment
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Sales Support Administrator. Familiarise yourself with order processing, customer communication, and stock management, as these are key aspects of the job.
✨Showcase Your Communication Skills
Since this role involves maintaining strong communication with customers, be prepared to demonstrate your communication skills during the interview. Share examples of how you've effectively communicated in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle situations like managing customer expectations or dealing with order discrepancies.
✨Research the Company
Take some time to research the organisation's values, culture, and recent achievements. This will not only help you tailor your answers but also show your genuine interest in being part of their team.
