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- Tasks: Support sales by processing orders and ensuring excellent customer communication.
- Company: Join an award-winning organisation with a strong international presence and growth potential.
- Benefits: Enjoy fantastic training, career development, and opportunities for progression.
- Why this job: Be part of a motivated team focused on delivering the best customer experience.
- Qualifications: Strong communication skills and attention to detail are essential; Sage X3 experience is a plus.
- Other info: High application volume means feedback may not be provided; keep checking for new roles.
The predicted salary is between 24000 - 36000 £ per year.
Nouvo are delighted to be working with an award-winning organisation who offer fantastic training and career development. This organisation has grown massively in recent years with their international presence and shows no signs of slowing down.
The key responsibility of the Sales Support Administrator is to process orders and maintain strong communication with customers to ensure they are updated throughout the order timeline up until delivery. The motivation within this role is to provide the best customer experience.
- Liaising with Purchasing to order stock and manage expectations with regards to lead times for outstanding stock.
- Checking that all orders are correct & ready to ship on the system, prepare/check any additional documents before shipping.
- Maintaining stock ETAs to ensure customer delivery date expectations are met.
- Checking through invoices received.
- Working out shipping costs with logistics team.
- Building relationships with specific customers and keeping in regular contact to keep them updated with their orders.
- Conduct weekly meetings with UK Sales representatives to update them on their customers’ orders.
- Sending pre-payment links to customers who aren’t set up with a credit account.
- Processing direct shipment orders.
- Assisting with travel arrangements for meetings/events.
- Communicating with accounts to override orders, credit account approval & leasing deal approvals.
- Ensuring customer accounts are being dealt with efficiently & proactively.
Skills and Tasks:
- The right candidate for this role is somebody who enjoys administrative tasks, problem solving and has strong communication skills.
- Attention to detail and being organised are critical skills needed to excel in this role.
- Prior experience using Sage X3 preferred, however not compulsory.
- There is a lot of room to grow in this department so individuals who want to progress by focusing on their development and ensuring their strengths.
Contact Detail:
Nouvo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Sales Support Administrator role. Understanding the nuances of order processing and customer communication will help you stand out during interviews, as you can demonstrate your knowledge and readiness to contribute from day one.
✨Tip Number 2
Highlight any experience you have in administrative roles or customer service. Be prepared to discuss specific examples where you've successfully managed orders or resolved customer issues, as this will showcase your problem-solving skills and attention to detail.
✨Tip Number 3
If you have experience with Sage X3 or similar software, make sure to mention it. Even if it's not compulsory, showing familiarity with relevant tools can give you an edge over other candidates and demonstrate your ability to adapt quickly.
✨Tip Number 4
Network with current or former employees of the organisation if possible. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process to align your skills with their needs.
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Support Administrator role. Emphasise your administrative abilities, problem-solving skills, and any experience in customer communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills can contribute to providing excellent customer experiences and managing orders effectively.
Highlight Attention to Detail: In your application, provide examples that demonstrate your attention to detail and organisational skills. This could include past experiences where you successfully managed multiple tasks or ensured accuracy in order processing.
Show Willingness to Learn: Express your eagerness to grow within the company and learn new systems like Sage X3. Highlight any previous experiences where you adapted to new tools or processes quickly.
How to prepare for a job interview at Nouvo Recruitment
✨Showcase Your Communication Skills
As a Sales Support Administrator, strong communication is key. Be prepared to discuss how you've effectively communicated with customers in the past, and share examples of how you kept them updated throughout a process.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail. During the interview, highlight your experience with administrative tasks where accuracy was crucial, and explain how you ensure that all orders are correct before shipping.
✨Familiarise Yourself with Sage X3
While prior experience with Sage X3 isn't compulsory, showing that you have researched it can set you apart. Mention any similar software you've used and express your willingness to learn quickly.
✨Express Your Desire for Growth
The organisation values career development. Share your aspirations and how you plan to grow within the company. Discuss any relevant skills you wish to develop further and how they align with the role.
