National Accounts Co-Ordinator

What you\’ll be doing At Trinity Fire & Security, we are looking to recruit a National Accounts Co-Ordinator to join our team to provide an exceptional customer experience to our national clients. You\’ll be doing this by proactively engaging with your customers and responding to any queries they may have throughout their journey with us. You\’ll need to work closely with our scheduling team to ensure work is completed in line with our clients’ expectations through a variety of channels, including over the phone and by email. The role of National Accounts Co-Ordinator Your key responsibilities will include: · Customer Interaction: Providing professional, proactive and timely service to our customers however we’re communicating with them · Collaboration: Working closely with the wider team to ensure the safety and security of our customers · Stakeholder Engagement: Sharing the customer sentiment and highlighting any potential issues with a view to resolve and mitigate as quickly as possible Who you are At Trinity Fire & Security, we believe that your personality and passion are just as important as your skills. We’re eager to have someone join the team who is: · Customer Obsessed: You genuinely care about resolving customer issues and providing an outstanding experience · Eager to Learn: A positive attitude and a willingness to grow are key! We’ll …