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For Companies At a Glance
- Tasks: Coordinate service requests, schedule appointments, and maintain accurate records.
- Company: Join AEP Ltd, a dynamic company focused on customer service excellence.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be the vital link between customers and our service team, making a real impact.
- Qualifications: Strong computer skills, administrative expertise, and excellent phone etiquette required.
- Other info: Ideal for high school and college students looking to gain valuable experience.
The predicted salary is between 28800 - 42000 £ per year.
AEP Ltd is seeking an organised, proactive, and customer-focused Service Coordinator to support our busy Service Department. If you thrive in a fast-paced environment and enjoy coordinating people and processes to deliver excellent service, we’d love to hear from you.
What You’ll Be Doing:
- Scheduling and planning engineers’ work in line with service schedules and ongoing projects.
- Handling customer enquiries, processing orders, and preparing quotes and pro-forma invoices.
- Coordinating service visits, breakdown responses, and remedial works.
- Managing job documentation, including job sheets, waste transfer notes, and service reports.
- Liaising with customers to book appointments, handle objections, and sell services where appropriate.
- Using SAP to maintain service schedules, update equipment records, and process job completions
What We’re Looking For:
- Excellent organisational and time-management skills.
- Strong communication and customer service abilities.
- Confident working with schedules, diaries, and administrative systems.
- Comfortable using business software (experience with SAP is a plus).
- Able to multitask and thrive in a dynamic, service-oriented environment.
- A team player with a hands-on, can-do attitude.
Why Join AEP Ltd?
- Be part of a well-established and growing company.
- Work in a collaborative and supportive team environment.
- Opportunities for personal growth and skill development.
- Competitive salary and benefits.
Service Coordinator employer: AEP Compressed Air Technologies Ltd
Contact Detail:
AEP Compressed Air Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarize yourself with SAP, as it's a key tool for scheduling and managing service requests. Understanding how to navigate this software will give you an edge in coordinating efficiently.
✨Tip Number 2
Brush up on your phone etiquette and customer service skills. Practice handling various customer scenarios to demonstrate your ability to communicate effectively and resolve issues promptly.
✨Tip Number 3
Gain experience in document processing and creation. Familiarity with job sheets, waste transfer notes, and invoices will show that you can handle the administrative tasks required in this role.
✨Tip Number 4
Network with professionals in the service coordination field. Engaging with others can provide insights into best practices and may even lead to referrals or recommendations for the position.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Coordinator position. Highlight key responsibilities and required skills, such as administrative expertise and customer service skills, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in administrative roles or customer service. Provide specific examples of how you've successfully coordinated tasks, managed schedules, or resolved customer issues.
Showcase Your Skills: Make sure to mention your computer proficiency and any experience with software like SAP, as well as your phone etiquette. These are crucial for the Service Coordinator role and should be clearly stated in your application.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your skills and experiences to the responsibilities outlined in the job description. Use clear and concise language to demonstrate your enthusiasm for the role and the company.
How to prepare for a job interview at AEP Compressed Air Technologies Ltd
✨Showcase Your Administrative Skills
Be prepared to discuss your previous administrative experience in detail. Highlight specific examples where you successfully managed documentation, processed orders, or coordinated schedules. This will demonstrate your capability to handle the responsibilities of a Service Coordinator.
✨Demonstrate Customer Service Excellence
Since this role involves being a vital link between customers and the service team, share examples of how you've effectively resolved customer issues in the past. Emphasize your phone etiquette and communication skills, as these are crucial for maintaining strong customer relationships.
✨Familiarize Yourself with SAP
If you have experience with SAP or similar software, make sure to mention it during the interview. If not, take some time to learn the basics of SAP, especially how it relates to scheduling and parts sourcing, as this knowledge will be beneficial in the role.
✨Prepare Questions About the Role
Think of insightful questions to ask about the Service Coordinator position and the company’s processes. This shows your genuine interest in the role and helps you understand how you can contribute to the team effectively.
