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For Companies At a Glance
- Tasks: Help customers with personal insurance needs and manage service delivery.
- Company: Join a friendly, independent broker focused on exceptional customer service.
- Benefits: Enjoy hybrid work, competitive salary, and free parking at the office.
- Why this job: Be part of a supportive culture that values professional development and training.
- Qualifications: Experience in Personal Lines insurance and strong communication skills required.
- Other info: This is a full-time, permanent role based in Newark.
The predicted salary is between 24000 - 32000 £ per year.
Our client is an independent broker offering both commercial and personal insurance solutions to customers. They pride themselves on the service they offer and are very customer focused. They have a friendly and supportive culture and offer professional development and training.
We are ideally looking for a Personal Lines Account Handler to join the Personal Lines team based in the local office in Newark. This is a full time, permanent post with a competitive salary of up to £28,000– dependent on experience. Please note this role is hybrid with 3 days in the office and two days at home but there is free parking available on site.
The successful candidate will be responsible for providing advice and managing the service delivery to existing Personal Insurance customers both in person and over the phone. They will also maintain retention of renewals to achieve company income targets and provide support to clients in all aspects, in accordance with company procedures and regulatory requirements.
The successful candidate must have:
- Previous experience within Personal Lines insurance or similar
- Acturis experience
- Knowledge of personal lines products and the insurance market
- The ability to work under pressure
- Excellent administrative skills and background
- Passion for customer services and professionalism
- Excellent communication skills
- Self-motivation
Personal Lines Account Handler employer: Elite Staffing Solutions
Contact Detail:
Elite Staffing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Lines Account Handler
✨Tip Number 1
Familiarise yourself with the specific personal lines insurance products offered by our client. Understanding the nuances of these products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of Acturis, as it's a key requirement for this position. If you haven't used it before, consider finding online tutorials or resources to get a basic understanding of how it works.
✨Tip Number 3
Prepare examples from your previous experience that showcase your customer service skills and ability to work under pressure. Think of specific situations where you successfully managed client relationships or resolved issues.
✨Tip Number 4
Since the role involves both in-person and remote communication, practice your verbal and written communication skills. Consider role-playing scenarios with a friend to enhance your confidence in delivering excellent customer service.
We think you need these skills to ace Personal Lines Account Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Personal Lines Account Handler position. Tailor your application to highlight relevant experience in personal lines insurance.
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in personal lines insurance or similar roles. Mention specific tasks you've handled that align with the responsibilities outlined in the job description.
Showcase Customer Service Skills: Since the role is customer-focused, provide examples of how you've delivered excellent customer service in past positions. Use specific scenarios to demonstrate your communication skills and ability to work under pressure.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences that are most relevant to the job. Use keywords from the job description to ensure your application stands out to recruiters.
How to prepare for a job interview at Elite Staffing Solutions
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to empathise with clients and provide tailored solutions.
✨Demonstrate Your Knowledge of Personal Lines Insurance
Brush up on your knowledge of personal lines products and the insurance market before the interview. Be ready to discuss current trends and how they might affect customers, as this will show your passion and expertise in the field.
✨Familiarise Yourself with Acturis
As Acturis experience is a requirement, make sure you understand how the system works. If you have previous experience, be ready to discuss how you've used it effectively in your past roles, or if you're new to it, express your willingness to learn quickly.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities under pressure. Think of situations where you had to manage multiple tasks or difficult clients, and explain how you prioritised and resolved those issues.
