At a Glance
- Tasks: Assist German-speaking customers via phone, live-chat, and email with their inquiries.
- Company: Join a leading digital holiday operator based in Luton, Bedfordshire.
- Benefits: Enjoy a competitive salary of £36,000 plus attractive company perks.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Fluent in German with strong communication and computer skills required.
- Other info: This is a full-time permanent position with opportunities for growth.
The predicted salary is between 36000 - 50400 £ per year.
Advancing People Multilingual – Recruitment Specialists are now recruiting for several German Speaking Customer Service Advisors / Support Advisors for their client based in Luton, Bedfordshire who are a marketing leading digital holiday operator.
As a German Speaking Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the German speaking region, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.
Roles & Responsibilities:
- Handle inbound calls & emails from German speaking customers
- Provide exceptional service to customers calling in, both from your market-specific language and from the UK.
- Solve queries quickly and effectively, ensuring customers\’ needs are met in the very first interaction.
- Handle complaints and issues that arise both during holidays and after customers have returned, working closely with both customers and destination partners.
- Supporting Duty Managers during incidents and emergencies, providing welfare calls in the language spoken by European customers.
Person Specification:
- Fluent in German
- Strong customer focus and professional approach
- Excellent communication skills, both oral and written
- Ability to work effectively as part of a team
- Good computer skills
- Positive \”can do\” attitude
This is a full time permanent position offering an annual salary of £36,000 + attractive company benefits.
Advancing People Multilingual – Recruitment Specialists
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
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Contact Detail:
Advancing People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - German Speaking
✨Tip Number 1
Brush up on your German language skills, especially in customer service terminology. Being fluent is essential, but understanding the nuances of customer interactions can set you apart.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or assessments.
✨Tip Number 3
Research the company and its services thoroughly. Knowing their offerings and values will allow you to tailor your responses and show genuine interest during any discussions.
✨Tip Number 4
Practice your communication skills, both verbal and written. Engaging in mock conversations or role-playing can help you feel more confident when interacting with potential customers.
We think you need these skills to ace Customer Service Advisor - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you used your German language skills. Emphasise your ability to handle customer queries and complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your fluency in German. Mention specific examples of how you've provided excellent service in previous roles, and express your enthusiasm for working with a leading digital holiday operator.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, problem-solving, and teamwork. Provide examples of how you've demonstrated these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Advancing People
✨Showcase Your Language Skills
Since the role requires fluency in German, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the interview in German, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Emphasise any previous experience you have in customer service roles. Be ready to share specific examples of how you've handled customer queries or complaints effectively, showcasing your problem-solving abilities.
✨Research the Company
Familiarise yourself with the company’s services and values. Understanding their approach to customer service will help you align your answers with what they are looking for, demonstrating your genuine interest in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Think about past experiences where you resolved issues and be ready to explain your thought process and actions taken.