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- Tasks: Join our Credit Control Team to manage collections and support customers with payment issues.
- Company: We're a dynamic company based in Wrexham, focused on effective debt management.
- Benefits: Enjoy a competitive salary and a supportive work environment with full training provided.
- Why this job: This role offers a chance to develop your communication and problem-solving skills while making a real impact.
- Qualifications: Strong communication and negotiation skills are essential; experience in collections is a plus but not required.
- Other info: Work Monday to Friday during general office hours in a fast-paced setting.
The predicted salary is between 19200 - 21600 £ per year.
Collection Advisor £24k – £27k per annum Monday – Friday / General Office Hours Wrexham Our client based in the Wrexham area is currently looking for a Collection Advisor on a permanent basis to join their Credit Control Team. Reporting to the Collections Manager, you will be responsible for the collection and debt reduction of assigned invoices as well as supporting and educating customers on timescales for payments, payment patterns to reduce debt, investigating and resolving issues customers may face. Performance Objectives Responsible for the collection and debt reduction of assigned invoices. Supporting and educating customers on timescales for payments, payment patterns to reduce debt. Investigating and resolving issues customers may face. Working within a fast-paced environment. Dealing with inbound and outbound calls the successful candidate will need to demonstrate attention to detail. An ability to work under pressure and a desire to support and assist the customer. Person Specification The successful candidate will possess strong communication, problem solving and negotiation skills. Ideally the successful candidate will have recent experience of working within a collections or debt management environment however full training, guidance and support will be provided. Excellent attention to detail.
Collections Advisor employer: gap personnel
Contact Detail:
gap personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Familiarize yourself with common debt collection practices and regulations. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to ethical practices in collections.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you feel more confident when discussing payment issues with customers.
✨Tip Number 3
Research the company’s values and mission. Being able to align your personal values with those of the company during your conversation can make a strong impression on the hiring manager.
✨Tip Number 4
Prepare examples from your past experiences that showcase your problem-solving and negotiation skills. Having specific stories ready can help you illustrate your capabilities effectively during the interview.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or debt management. Emphasize your communication, problem-solving, and negotiation skills, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Collections Advisor position and how your skills align with the job requirements. Mention any specific experiences that demonstrate your ability to work under pressure and support customers.
Showcase Attention to Detail: Provide examples in your application that showcase your attention to detail. This could include instances where you successfully resolved customer issues or managed complex collections tasks.
Prepare for Potential Questions: Think about common interview questions related to collections and customer service. Prepare answers that reflect your experience and approach to handling difficult situations, as this will help you stand out during the selection process.
How to prepare for a job interview at gap personnel
✨Showcase Your Communication Skills
As a Collections Advisor, strong communication is key. Be prepared to demonstrate your ability to clearly explain payment terms and resolve customer issues during the interview.
✨Highlight Problem-Solving Experience
Think of specific examples where you've successfully resolved issues or negotiated solutions in previous roles. This will show your potential employer that you can handle challenges effectively.
✨Demonstrate Attention to Detail
Since the role requires meticulous attention to detail, be ready to discuss how you ensure accuracy in your work. Mention any tools or methods you use to stay organized and focused.
✨Prepare for Fast-Paced Scenarios
The job involves working in a fast-paced environment. Prepare to discuss how you manage stress and prioritize tasks when under pressure, as this will be crucial for success in the role.
