Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage Named Accounts, focusing on retention and mitigating churn.
- Company: Join Cloud Software Group, a leading cloud solution provider with over 100 million users worldwide.
- Benefits: Enjoy competitive salary, annual bonuses, and a culture that values innovation and risk-taking.
- Why this job: Be part of a transformative team shaping the future of work in a dynamic environment.
- Qualifications: 8+ years in account management, strong sales skills, and exceptional customer relationship abilities required.
- Other info: We embrace diversity and provide equal opportunities for all applicants.
The predicted salary is between 43200 - 72000 £ per year.
Citrix is seeking a highly motivated and experienced Sr. Account Manager to join our team. This is a new role within the company, focused on managing a portfolio of Named Accounts, particularly those with a beachhead sales event within 12 months that are at risk or have displayed average or limited growth potential. The primary objective of this role is to proactively mitigate customer churn, identify risk, and understand use cases to drive value within a customer’s account.
Key Responsibilities
- Account Management: Manage a designated portfolio of Named Accounts. Manage commercial processes such as co-terms, renewals or contract terminations.
- Retention and Uplift: Customers in this segment have limited growth and therefore the focus will be on retaining existing customers and driving (potentially minimal) uplifts in ARR.
- Churn & Contraction Mitigation: Proactively engage with accounts showing signs of contraction or churn, offering select renewal options and preserving ARR.
- Partner Engagement: Willingness to effectively and proactively partner with strategic partners.
Ideal Candidate Profile
- Proven Experience: 8+ years of experience in account management or customer success, preferably within the technology industry.
- Sales Acumen: Strong understanding of sales principles and the ability to negotiate effectively.
- Customer Focus: Exceptional customer relationship management skills and a commitment to customer satisfaction.
- Communication Skills: Excellent written, presentation and verbal communication skills.
- Problem-Solving: Ability to analyze complex situations and develop creative solutions.
Compensation
Compensation for this role will be based on a base salary plus annual bonus (Corporate Incentive Plan or CIP).
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance.
Principal Enterprise Account Manager employer: Cloud Software Group
Contact Detail:
Cloud Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Enterprise Account Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced by Named Accounts in the technology sector. Understanding their pain points will help you demonstrate your ability to proactively mitigate churn and drive value during interviews.
✨Tip Number 2
Network with current or former employees of Cloud Software Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed accounts at risk of churn. Highlighting your problem-solving skills and customer focus will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in cloud technology and account management strategies. Being knowledgeable about industry developments will not only impress your interviewers but also show your commitment to continuous learning.
We think you need these skills to ace Principal Enterprise Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer success, particularly within the technology sector. Emphasise your skills in retention strategies and managing churn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the responsibilities outlined. Mention specific examples of how you've successfully managed accounts and mitigated churn in the past.
Highlight Communication Skills: Since excellent communication is key for this role, ensure your application reflects your strong written and verbal skills. Use clear and concise language, and consider including examples of successful presentations or negotiations you've conducted.
Showcase Problem-Solving Abilities: In your application, provide examples of complex situations you've navigated in previous roles. Detail the creative solutions you implemented to drive value for customers and how these experiences make you a suitable candidate for this position.
How to prepare for a job interview at Cloud Software Group
✨Showcase Your Account Management Experience
Be prepared to discuss your previous experience in managing accounts, particularly in the technology sector. Highlight specific examples where you've successfully retained customers or mitigated churn, as this role heavily focuses on these aspects.
✨Demonstrate Sales Acumen
Since the position requires strong sales skills, be ready to talk about your understanding of sales principles. Prepare to share instances where you've negotiated effectively or driven growth within a challenging account.
✨Emphasise Customer Relationship Skills
Exceptional customer relationship management is key for this role. Think of examples that showcase your ability to build and maintain strong relationships with clients, and how you’ve ensured their satisfaction over time.
✨Prepare for Problem-Solving Scenarios
The interview may include situational questions that assess your problem-solving abilities. Be ready to analyse complex situations you've faced in the past and explain how you developed creative solutions to overcome them.
