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- Tasks: Lead e-commerce strategy, manage operations, and enhance customer experiences.
- Company: Join a dynamic home improvement brand with multiple Shopify-based websites.
- Benefits: Enjoy competitive salary, career growth, and hybrid work options after the first year.
- Why this job: Shape the future of e-commerce in a fast-paced, innovative environment with creative freedom.
- Qualifications: Experience in e-commerce operations, strong knowledge of Shopify, and leadership skills required.
- Other info: Collaborate with marketing teams and digital agencies for a comprehensive approach.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a dynamic Head of E-commerce Operations/ Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This is an exciting position to really help drive the various teams within the business and increase online sales. The role will be to improve performance and help project manage ecommerce channels such as new Marketplaces.
You will oversee order fulfilment, supply chain logistics, website performance, and marketplace expansion, ensuring smooth operations and business growth within a predominantly B2C retail business. The business has a number of websites to manage, which are Shopify based, a great brand and product line. This is within home improvements so candidates within a similar industry could fit or household, homeware or appliances too. A completely different retail area can also be highly considered so new ideas can be brought into the company.
Key responsibilities:- Manage ecommerce operations, fulfilment, logistics, and customer service.
- Optimise supply chain, inventory, and delivery processes.
- Ensure a seamless website experience in collaboration with IT and marketing.
- Expand into marketplaces using systems like Linnworks, connecting with Amazon, eBay, The Range, Wickes and others.
- Improve workflows, automation, and overall efficiency.
- Utilise data analytics to drive performance improvements.
- Experience in ecommerce operations, supply chain, or logistics management with a strong focus on ecommerce.
- Strong knowledge in ecommerce platforms such as Shopify.
- Knowledge of marketplace integrations and automation tools like Linnworks. This will be a new area so anyone that has previously set this up would be really beneficial.
- New ideas, making decisions based on data and fixing any supply chain, customer issues that may come up to ensure a smoother journey in future.
- Proven ability to scale operations and implement process improvements.
- Strong leadership, problem-solving, and analytical skills.
- Opportunity to lead and shape ecommerce operations for a growing brand.
- Work with some credible teams within marketing and ecommerce. The role is supported by a marketing team and internal companies such as Digital agencies for PPC/Design and Website hosting.
- Competitive salary and benefits.
- Career growth in a fast-paced, innovative environment with new products and service lines ideas yearly.
- Small business with the opportunity to grow and develop the business further with your own ideas and strategy liaising directly with the board.
- The role will have a lot of onsite working in the first year, this is due to the collaboration with various teams however hybrid is considered.
Apply Now: Apply using the link
Head of Ecommerce Operations in Liverpool employer: Certain Advantage
Contact Detail:
Certain Advantage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce Operations in Liverpool
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce operations, especially within the home improvement sector. Understanding the unique challenges and opportunities in this industry will help you stand out during discussions.
✨Tip Number 2
Network with professionals who have experience in managing Shopify-based platforms and marketplace integrations. Engaging with these individuals can provide insights and potentially valuable connections that may benefit your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency in previous roles. Highlighting your problem-solving skills and data-driven decision-making will demonstrate your capability to enhance performance in this role.
✨Tip Number 4
Research StudySmarter's current e-commerce strategies and identify areas where you could contribute new ideas. Showing that you've done your homework and have a vision for the future can make a strong impression during interviews.
We think you need these skills to ace Head of Ecommerce Operations in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce operations, supply chain management, and logistics. Emphasise any previous roles where you have successfully managed teams or improved operational efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for e-commerce and how your background aligns with the company's goals. Mention specific achievements that demonstrate your ability to drive online sales and enhance customer experiences.
Showcase Relevant Skills: Highlight your knowledge of e-commerce platforms like Shopify and automation tools such as Linnworks. Provide examples of how you've used data analytics to improve performance in past roles.
Prepare for Potential Questions: Anticipate questions related to your leadership style, problem-solving abilities, and experience with marketplace integrations. Be ready to discuss how you would approach challenges in the e-commerce landscape.
How to prepare for a job interview at Certain Advantage
✨Showcase Your E-commerce Expertise
Make sure to highlight your experience in e-commerce operations, especially with platforms like Shopify. Be prepared to discuss specific projects where you've improved operational efficiency or customer experiences.
✨Demonstrate Leadership Skills
As a Head of E-commerce Operations, strong leadership is crucial. Share examples of how you've successfully led teams, managed conflicts, and driven performance improvements in previous roles.
✨Prepare for Data-Driven Discussions
Since the role involves utilising data analytics, be ready to discuss how you've used data to inform decisions in past positions. Bring examples of metrics you've tracked and how they influenced your strategies.
✨Familiarise Yourself with Marketplaces
Understand the intricacies of marketplace integrations, particularly with systems like Linnworks. Be prepared to discuss any relevant experience you have with Amazon, eBay, or other platforms mentioned in the job description.
