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- Tasks: Join our team to provide essential admin support and manage calls for case resolutions.
- Company: Marston Holdings is a leading provider in enforcement services, dedicated to efficient case management.
- Benefits: Enjoy a full-time, permanent position with opportunities for growth and development.
- Why this job: Be part of a dynamic team where your attention to detail makes a real impact.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This role is perfect for those looking to kickstart their career in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Enforcement Services Administrator Marston Holdings has an exciting opportunity for a Enforcement Service Administrator to join our Enforcement Services team on a full time, permanent basis. The successful candidate will be providing administrative and support services to the team. While effectively handling inbound and outbound calls to all parties in a professional manner, to aid in successful case resolution, is a critical function of the role. You will handle electronic updates, paying close attention to detail, auditing and updating data entries following processes, procedures, and system controls to facilitate efficient and effective progress on the case management systems. What you will be doing: • Handling all electronic updates from clients and enforcement agents.• Efficiently handling enforcement agent requests to ensure no delays occur during the enforcement process.• Resolving all client and enforcement agent queries in a timely manner.• Reporting and escalating enforcement agent incidents and issues, in line with procedures.• Providing effective liaison between clients and enforcement agents, contact centre agents and other administration teams where necessary.• Efficiently handling inbound & outbound calls and correspondence from clients, enforcement agents, customers and third parties.• Managing the co-ordination of removal of goods end to end, liaising with…
Enforcement Services Administrator employer: Marston Holdings Ltd
Contact Detail:
Marston Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enforcement Services Administrator
✨Tip Number 1
Familiarize yourself with the enforcement process and terminology. Understanding the key terms and procedures will help you communicate effectively with clients and enforcement agents, showcasing your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially for handling inbound and outbound calls. Role-playing different scenarios can prepare you to respond professionally and efficiently to various queries and situations.
✨Tip Number 3
Highlight your attention to detail in previous roles. Be ready to discuss specific examples where your meticulousness led to successful outcomes, especially in data management or case resolution.
✨Tip Number 4
Research Marston Holdings and their enforcement services. Understanding their values and operations will allow you to tailor your responses and demonstrate your genuine interest in the role during the interview.
We think you need these skills to ace Enforcement Services Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Enforcement Services Administrator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous administrative roles or experience in customer service. Mention specific examples where you successfully handled calls or managed data entries, as these are crucial for this role.
Showcase Attention to Detail: Since the role requires meticulous attention to detail, provide examples in your application that demonstrate your ability to manage data accurately and follow processes effectively. This could include past experiences where you improved efficiency or resolved issues.
Professional Communication: Given the importance of handling inbound and outbound calls professionally, ensure your application reflects strong communication skills. Use clear and concise language in your cover letter and CV, and consider mentioning any relevant training or experience in this area.
How to prepare for a job interview at Marston Holdings Ltd
✨Show Your Communication Skills
As an Enforcement Services Administrator, you'll be handling a lot of calls and correspondence. Make sure to demonstrate your communication skills during the interview. Practice clear and concise responses, and be ready to discuss how you would handle difficult conversations with clients or enforcement agents.
✨Highlight Your Attention to Detail
This role requires meticulous attention to detail, especially when updating data entries and managing case information. Be prepared to share examples from your past experiences where your attention to detail made a significant impact on your work.
✨Understand the Enforcement Process
Familiarize yourself with the enforcement process and the role of an Enforcement Services Administrator. Showing that you have researched the company and understand the industry will demonstrate your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of situations where you successfully resolved issues or managed multiple tasks simultaneously, and be ready to discuss them in detail.
