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For Companies At a Glance
- Tasks: Be the first point of contact for customer inquiries and manage repair requests.
- Company: Join a dynamic team focused on delivering exceptional customer service in Ashford.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Why this job: Gain valuable experience in customer service while making a real impact on people's lives.
- Qualifications: Strong communication skills and proficiency in MS Office are essential.
- Other info: This is a temporary ongoing position, perfect for students looking to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
Location: Ashford, Kent TN23
Contract: Temporary ongoing
Hours: Full time 35 hours per week - Office based
Start Date: ASAP
The Role Summary
Our client is looking for a temporary Customer Service Agent to join the team and provide support across the range of services, duties to include being a first point of contact responding to enquiries from customers, data input, processing and document management.
Your key duties within the role will include:
- Provide back-office and administrative support for repair requests.
- Process and schedule repairs, ensuring accurate job prioritisation and contractor liaison.
- Handle customer service inquiries via phone, email, and online channels.
- Maintain and update customer records, ensuring compliance with policies and GDPR.
- Monitor and resolve work-in-progress repairs, ensuring efficiency and customer satisfaction.
- Support invoicing, customer feedback collection, and reporting.
Requirements
- Strong customer service and communication skills (written and verbal).
- Administrative experience, ideally within housing repairs or maintenance.
- Proficiency in MS Office (Word, Excel, Outlook).
- Ability to multitask and prioritise work in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions.
Locations
Customer Service Advisor in Ashford, Kent employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Ashford, Kent
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their customer service approach and the specific challenges they face in housing repairs will help you tailor your conversations during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves handling inquiries through various channels, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Brush up on your MS Office skills, especially Excel. Being proficient in these tools is crucial for managing data and reports effectively, which is a key part of the job.
✨Tip Number 4
Prepare examples of how you've successfully handled customer service issues in the past. Demonstrating your problem-solving abilities and attention to detail will show that you're a great fit for the role.
We think you need these skills to ace Customer Service Advisor in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and administrative skills. Use specific examples that demonstrate your ability to handle inquiries and manage data effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key duties mentioned in the job description. Explain how your skills align with the requirements, particularly your communication skills and experience in a fast-paced environment.
Showcase Relevant Skills: Emphasise your proficiency in MS Office and any experience you have with housing repairs or maintenance. Mention your problem-solving abilities and attention to detail, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Service Care Solutions
✨Showcase Your Customer Service Skills
Make sure to highlight your strong customer service and communication skills during the interview. Prepare examples of how you've effectively handled customer inquiries in the past, whether through phone, email, or online channels.
✨Demonstrate Administrative Experience
Since the role involves back-office support and document management, be ready to discuss your administrative experience. Share specific instances where you successfully managed data input or processed requests, especially in a fast-paced environment.
✨Familiarise Yourself with MS Office
Proficiency in MS Office is essential for this position. Brush up on your skills in Word, Excel, and Outlook before the interview. You might be asked about how you've used these tools in previous roles, so have some examples ready.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to prioritise tasks or resolve issues efficiently. Be prepared to explain your thought process and how you ensure customer satisfaction.
