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For Companies At a Glance
- Tasks: Help customers with broadband issues and installations while providing top-notch support.
- Company: Join Truespeed, a company dedicated to bringing ultrafast broadband to the South West.
- Benefits: Enjoy hybrid working, training opportunities, and a friendly team culture.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service is a plus; a positive attitude and problem-solving skills are essential.
- Other info: This is a 3-month fixed-term contract with a salary up to £26,500 plus commission.
The predicted salary is between 21000 - 26000 £ per year.
If you enjoy solving problems and being part of a supportive team, this could be the perfect short-term opportunity for you!
Truespeed is on a mission to bring the South West out of the digital dark ages with ultrafast, full fibre broadband. We’re proud to offer more than just lightning-fast connectivity, we provide exceptional customer care and a personal touch.
The Role
We’re looking for a Customer Care Representative to join our dynamic team on a 3-month FTC. You’ll be the trusted contact for our customers when they need support – helping them with everything from broadband installations to resolving issues.
Key Responsibilities:
- Respond to customer queries across email, social, chat and phone channels
- Take ownership of queries from start to resolution – including complaints
- Book installations and clearly explain the process to customers
- Contribute to process improvements by sharing feedback and ideas
- Keep internal systems and knowledge bases up to date
- Collaborate with team members to ensure consistent customer care
- Deliver a great experience for every customer – every time!
Benefits:
- Joining Truespeed means being part of a passionate and growing team with a real purpose.
- Friendly and inclusive team culture
- Training and development opportunities
- Hybrid working options
- Make a difference to communities in the South West
The Ideal Candidate:
- You’re a people person who loves solving problems and making customers feel valued.
- You thrive in a fast-paced environment and take pride in your ability to communicate clearly, calmly, and positively.
- Experience in B2C customer service (contact centre, retail, or similar)
- Empathetic, with the ability to connect with a wide range of people
- Confident in handling complaints and seeing them through to resolution
- Curious and always looking to learn and improve
- Excellent listening and communication skills
- Proactive and able to take initiative when challenges arise
- A positive “can-do” attitude and a team-player mindset
Ready to start your next adventure in customer care? We’d love to hear from you!
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today, and you will be directed to the company website to submit an application form.
You must be authorised to work in the UK. No agencies please.
Customer Care Representative in Bath employer: TrueSpeed
Contact Detail:
TrueSpeed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative in Bath
✨Tip Number 1
Familiarise yourself with Truespeed's services and values. Understanding their mission to provide ultrafast broadband and exceptional customer care will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills and ability to handle complaints will demonstrate that you're a great fit for the role.
✨Tip Number 3
Showcase your communication skills by practising clear and positive responses to common customer queries. This will help you convey your ability to connect with customers effectively during the interview process.
✨Tip Number 4
Emphasise your team-player mindset. Be ready to discuss how you collaborate with others to improve customer experiences, as this is a key aspect of the role at Truespeed.
We think you need these skills to ace Customer Care Representative in Bath
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Care Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to showcase your achievements and skills, particularly those that demonstrate your problem-solving abilities and communication skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that illustrate your ability to handle customer queries and complaints effectively.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TrueSpeed
✨Show Your Problem-Solving Skills
As a Customer Care Representative, you'll be solving customer issues daily. Prepare examples of past experiences where you've successfully resolved problems, demonstrating your ability to think on your feet and provide effective solutions.
✨Emphasise Your Communication Skills
Clear communication is key in this role. During the interview, showcase your ability to communicate calmly and positively, especially when discussing how you handle complaints or difficult situations with customers.
✨Demonstrate Team Spirit
Truespeed values collaboration within their team. Be ready to discuss how you've worked effectively in a team environment, sharing specific instances where your contributions helped improve customer care or team dynamics.
✨Express Your Enthusiasm for Learning
The ideal candidate is curious and eager to learn. Share your passion for personal development and how you stay updated with industry trends or customer service best practices, showing that you're proactive about improving your skills.
