BPA Operations Analyst

We have an incredible opportunity to join us here at Phoenix Group as an Operations Analyst to join our Annuity Client Services team.

Job Type: Permanent

Location: This role could be based in either our London or Edinburgh office working two days per week at home. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility.

Salary and benefits: £30,000 - £38,000 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

Who are we? We want to be the best place that any of our 6,600 colleagues have ever worked. We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role: Working closely with the Technical Actuaries and Actuarial Operations Lead, you will support many aspects of the overall customer journey. The role would fit somebody looking for a challenge and will require the successful candidate to develop, integrate and review actuarial calculations as part of our BPA proposition.

Key responsibilities will include:

• Collaborate to provide oversight of complex member benefit calculations and member options with our administrators.
• Checking actuarial calculations carried out by our administrators (e.g., transfer value calculations, retirement projections).
• Assist in the development of cashflow projection models ensuring they reflect the most accurate and beneficial outcomes for members.
• Responsible for processing and checking of factor assumptions across our portfolio of BPA schemes.
• Helping to draft process notes and highlight any opportunities for process improvement that may arise.
• Ensuring all work produced within our team is clearly documented and has a suitable audit trail and version control.
• Developing a good understanding of pension benefit structures and options.
• Responsible for creating bespoke models that address specific member benefits.

What are we looking for?

• A level / degree or equivalent in a financial related subject.
• An understanding of pension benefits and bulk annuity products while contributing to the creation of bespoke models would be desirable.
• Very self-aware with the desire to exceed expectations and demonstrate resilience in overcoming challenges and determination to deliver results for the business.
• Willingness to develop and progress in the role, highlighting and engaging with any training needs as appropriate.
• Knowledge of Microsoft Office, specifically Excel.

We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.