Customer Service Executive - Benelux Fixed Term

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a platform of high-quality vision care products, including the Essilor brands such as Varilux, Crizal, Eyezen, Stellest, and Transitions. Our iconic consumer brands include Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear, and Costa. We also operate a network providing high-quality vision care and shopping experiences through Sunglass Hut, LensCrafters, Salmoiraghi & Viganò, and the GrandVision network, along with leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees worldwide, driving innovation in the eyewear and eye care industry.

Discover more by following us on LinkedIn !

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Location options: UK (London), Netherlands (Zevenaar), or Belgium (Brussels)

Contract: Fixed Term – 12 months

Language requirements: Fluent or high level of Dutch, French & English

Job Scope and Main Responsibilities:

• Providing friendly, first-class customer service to wholesale customers in North Europe via phone, email, and B2B platform communication.

Areas of Responsibilities and Activities:

• Assist Benelux wholesale customers primarily in Dutch (80%) and French (20%), occasionally supporting other regions;
• Handle inbound inquiries across categories (frames, apparel, others) via phone and email; proactively offer alternatives if requests cannot be fulfilled;
• Conduct outbound campaigns about product info, events, stock updates, and service initiatives;
• Support customers with navigating the B2B platform and aftersales processes;
• Maintain high proactive service standards, ensuring each customer feels valued;
• Collaborate with team members and other departments efficiently;
• Stay updated on product releases and company communications;
• Exceed customer expectations and contribute to department KPIs;
• Continuously develop product and customer knowledge.

Technical Skills – Portrait of a Perfect Candidate:

• Strong customer service skills: active listening, problem-solving, compassion, ownership;
• Effective communication skills across platforms;
• Proficiency with Microsoft Office and website navigation;
• Experience with SAP, CRM systems, Genesys Cloud (preferable);
• Professional attitude, excellent telephone and written skills;
• Self-motivated, organized, proactive, eager to learn;
• Comfortable working remotely;
• Team player, contributing actively to discussions;
• Uphold EssilorLuxottica culture and brand values.

Languages:

• High level of Dutch and French, fluent or high level of English.

Our Diversity, Equity and Inclusion Commitment

We are dedicated to creating an inclusive environment, celebrating diversity, and providing equal opportunities for all employees regardless of race, gender, ethnicity, religion, disability, sexual orientation, or other characteristics.

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