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For Companies At a Glance
- Tasks: Lead the reception team and manage daily front desk operations.
- Company: Join a charming 4-star riverside hotel in Windsor with unique character.
- Benefits: Enjoy a £28,000 salary, paid birthday off, and employee discounts.
- Why this job: Be part of a vibrant team in a stunning location with growth opportunities.
- Qualifications: 2+ years as a Senior Receptionist in a quality hotel; strong leadership skills required.
- Other info: Flexible shifts and a supportive work environment await you!
If the following job requirements and experience match your skills, please ensure you apply promptly. We are looking for an experienced Head Receptionist to lead the reception team at this lovely 4-star hotel in Windsor. As Head Receptionist, you will run the reception shifts on a day-to-day basis of the front desk team and will report into the Reception Manager.
The Perks
- Salary of £28,000
- 40 hour week, 5 days on, 2 days off
- Service on top of basic
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential
The Place
A 4-star riverside hotel in Windsor comprised of several characterful buildings clustered around a historic cobbled street by Eton Bridge. They have a fabulous collection of individually styled bedrooms, a modern conference centre and leisure club with a gym, outdoor jacuzzi and sauna. The hotel has a riverside restaurant and lounge bar and is the perfect setting for both corporate and leisure guests.
The Person
The ideal Head Receptionist will have the following:
- A minimum of 2 years' experience as a Senior Receptionist in a quality hotel of a similar size or at Head Receptionist in a smaller property
- Self-motivation and ability to motivate others to achieve through proven man-management skills, coaching and team building
- Strong organisational skills and ability to implement, work with and monitor systems and procedures ensuring attention to detail at all times
- Good understanding of all applicable health and safety legislation
- IT literate - Microsoft Office, Opera PMS preferred
- An excellent command of written & spoken English and numeracy
- Happy with shift work 7am-3pm, 3pm-11pm and weekends
If you are an experienced Head Receptionist, apply today!
Head Receptionist - Hotel employer: C&E Recruitment
Contact Detail:
C&E Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist - Hotel
✨Tip Number 1
Familiarise yourself with the hotel and its unique offerings. Knowing the ins and outs of the hotel, including its history and amenities, will help you stand out during interviews and show your genuine interest in the position.
✨Tip Number 2
Highlight your leadership skills in conversations. As a Head Receptionist, you'll be leading a team, so be prepared to discuss specific examples of how you've motivated and managed teams in the past.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Office and Opera PMS. Being proficient in these systems can give you an edge, so consider taking a quick online course or tutorial to refresh your knowledge.
✨Tip Number 4
Prepare for shift work discussions. Since the role involves various shifts, be ready to express your flexibility and willingness to adapt to different schedules, which is crucial for this position.
We think you need these skills to ace Head Receptionist - Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Senior Receptionist or Head Receptionist. Emphasise your man-management skills, organisational abilities, and any specific software knowledge like Opera PMS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention specific examples of how you've motivated teams and improved guest service in previous roles.
Highlight Relevant Experience: In your application, clearly outline your experience in quality hotels, focusing on your ability to implement systems and procedures. This will demonstrate your attention to detail and organisational skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a Head Receptionist role.
How to prepare for a job interview at C&E Recruitment
✨Showcase Your Leadership Skills
As a Head Receptionist, you'll be leading a team. Be prepared to discuss your previous experience in managing teams, motivating staff, and resolving conflicts. Share specific examples of how you've successfully led a team in a busy environment.
✨Demonstrate Organisational Abilities
Highlight your strong organisational skills during the interview. Discuss how you implement and monitor systems and procedures, ensuring attention to detail. You might want to prepare examples of how you've improved processes in past roles.
✨Familiarise Yourself with Health and Safety Legislation
Understanding health and safety regulations is crucial for this role. Brush up on relevant legislation and be ready to discuss how you ensure compliance in a hotel setting. This will show your commitment to guest and staff safety.
✨Prepare for Shift Work Questions
Since the role involves shift work, be ready to discuss your flexibility and willingness to work various shifts, including weekends. Share any previous experiences where you've successfully managed shift patterns or adapted to changing schedules.
