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- Tasks: Maximise Conference and Events revenue through proactive selling and exceptional customer service.
- Company: Join Hilton, a global leader in hospitality with a commitment to excellence.
- Benefits: Enjoy discounted travel rates, private healthcare, free meals, and extensive training opportunities.
- Why this job: Be part of a dynamic team in vibrant Central London, making memorable events happen.
- Qualifications: Experience in a similar role, strong communication skills, and organisational abilities are essential.
- Other info: Opportunities for promotion and recognition through our Hero Of The Month programme.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a Cluster Group, Conference & Events Executive looking after our 3 Central London properties: DoubleTree by Hilton London West End, DoubleTree by Hilton London Victoria, and 100 Queens Gate Hotel London, Curio Collection by Hilton.
The primary objective of the role is to maximise Conference and Events revenue for the cluster through pro-active and reactive selling and commercial management strategies and techniques. Other accountabilities include:
- Ensuring Cluster Conference & Events objectives and strategies are delivered
- Maximising revenue and occupancies, cross-selling between multiple properties
- Delivering best-practice in terms of customer service to ensure a seamless guest experience
- Responding to enquiries within specified deadlines
- Ensures customer satisfaction by ensuring details of all meetings and events are delivered
- Preparing and distributing weekly function sheets with all relevant information to ensure events run smoothly
- Working with the Sales team to ensure all potential sales opportunities are identified and followed up
- Maintaining existing customer relationships and driving new business
The ideal candidate will be a strong communicator, deliver exceptional service to clients, be highly organised and be able to prioritise their workload. Previous experience with systems such as Delphi FDC or similar would be highly advantageous.
Benefits include:
- GoHilton programme offering discounted room rates for you and your friends and family
- Private Healthcare Plan
- 2 x annual salary life assurance
- Learning and development opportunities from in-house training courses and over 1,000 training courses available
- Opportunities for promotion and transfer across departments
- Hero Of The Month recognition programme
- Free-of-charge freshly cooked meals on duty
- Free-of-charge dry-cleaning of suiting items
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Cluster Group, Conference & Events Executive employer: DoubleTree by Hilton London West End
Contact Detail:
DoubleTree by Hilton London West End Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Group, Conference & Events Executive
✨Tip Number 1
Network with professionals in the hospitality and events industry. Attend local networking events or join relevant online groups to connect with people who might have insights or leads on opportunities at StudySmarter.
✨Tip Number 2
Familiarise yourself with the properties mentioned in the job description. Visit their websites, read reviews, and understand their unique selling points to demonstrate your knowledge during any interviews.
✨Tip Number 3
Showcase your organisational skills by volunteering to help with local events or conferences. This hands-on experience can provide you with practical examples to discuss during interviews.
✨Tip Number 4
Research the latest trends in the conference and events sector. Being knowledgeable about current industry practices will help you stand out as a candidate who is proactive and engaged.
We think you need these skills to ace Cluster Group, Conference & Events Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in conference and events management. Emphasise your skills in customer service, organisation, and any previous roles that involved maximising revenue.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention specific achievements from your past roles that demonstrate your ability to meet the objectives outlined in the job description.
Highlight Relevant Experience: In your application, focus on any experience you have with systems like Delphi FDC or similar. If you have successfully managed events or increased revenue in previous positions, be sure to include those examples.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at DoubleTree by Hilton London West End
✨Know Your Properties
Familiarise yourself with the three Central London properties you'll be representing. Understand their unique features, services, and target markets. This knowledge will help you demonstrate your enthusiasm and ability to sell effectively during the interview.
✨Showcase Your Communication Skills
As a Cluster Group, Conference & Events Executive, strong communication is key. Prepare examples of how you've successfully managed client relationships or resolved issues in previous roles. This will highlight your ability to deliver exceptional service.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple events simultaneously. Share specific strategies or tools you use to stay organised, as this role requires juggling various responsibilities across different properties.
✨Prepare for Revenue Maximisation Questions
Expect questions about your experience with revenue generation and sales strategies. Think of examples where you've successfully maximised revenue in past roles, and be prepared to discuss how you would apply similar techniques in this position.
