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- Tasks: Manage client relationships and oversee onboarding for global media projects.
- Company: Join TransPerfect, a leader in language services and technology, helping brands communicate globally.
- Benefits: Enjoy career growth, full training, and a vibrant, innovative work culture.
- Why this job: Be part of a fast-paced environment that values integrity and creativity while making a global impact.
- Qualifications: Bachelor’s degree and 3+ years in sales, preferably in the media or dubbing industry.
- Other info: TransPerfect promotes equal opportunities and encourages applicants from diverse backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys an integrity focused, fast-paced, entrepreneurial, innovative, vibrant environment? Then we’d like to hear from you!
TransPerfect was founded with a mission to help the world’s businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, subtitling and dubbing, multicultural marketing, website globalization, legal support, and any kind of technology solution.
We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path for career and personal development and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head under pressure and really owning your role, taking responsibility for your clients and their business success.
TransPerfect is looking for established sales professionals to further develop our MediaNEXT engagement model. The focus is on the localization effort associated with videos (such as subtitles, voiceover, graphic work), and the associated proprietary technology tools.
Main Responsibilities - Senior Account + Relationship Manager: MEDIA- Onboarding new customers/programs at a global level
- Maintain OVERALL global Customer org chart (map, update and well defined) to ensure continuous and consistency communication touch points
- Define, deploy, measure onboarding plan with internal teams & customers
- Define and manage risk mitigation analysis and plan
- Ensure an internal and external technology roadmap is defined and deployed
- Collaborate with Consulting, Technology, InfoSec, Client Services and Production teams
- Create governance framework (SLA/MSA/KPIS, escalation path, client meeting framework, issue management)
- Document account processes & SOPs including pricing, contractual terms, global quality plan
- Define with given stakeholders account strategy to grow revenue, increase profit & client satisfaction + produce improvement & efficiencies plan and innovation roadmap
- Drive account growth & support sales in sales cycle & upselling activities including competitive analysis & pricing definition
- Audit accounts regularly and work with production on process improvement & optimization plan (operational excellence & service delivery models)
- Participate in Client RFPs, RFIs, RFQs
- Ensure compliance with PMO framework
- Be a consultative partner to customers by identifying areas for improvement and solving customer’s business problems
- Manage Customer reporting
- Create customer loyalty and advocacy
- Commit to a high level of integrity and service
- Deliver quality work
- Service focused with a desire to exceed clients’ expectations
- Owning your performance and taking responsibility
- Multitask and work with a sense of urgency in a fast-paced environment
- Commit to always treating everyone (from clients to co-workers to vendors to business partners) with the ultimate level of respect
- Work well in a team with people from a variety of different backgrounds and cultures
- Build and maintain strategic relationships with clients and co-workers
- Celebrate diversity and embrace new ideas and differing perspectives
- Be financially responsible and make sound financial decisions
- Take active measures to achieve results and solve problems
- Bachelor’s Degree or equivalent experience
- Minimum 3 years successful sales experience
- Previous experience within the media industry
- Previous experience or understanding of the dubbing industry
- Superior written and spoken communication skills
- Familiarity and ability to communicate value and competitive advantages
TransPerfect values equal opportunities. Applicants are therefore considered regardless of their age, gender, race, ethnic origin, skin colour, religion, belief, descent, genes, disabilities, sexual orientation, marital status or other characteristics worthy of protection. Applicants with disabilities are welcome and encouraged.
Senior Account Manager (Media) employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager (Media)
✨Tip Number 1
Familiarise yourself with TransPerfect's services and technology solutions. Understanding their offerings, especially in media and localization, will help you speak confidently about how you can contribute to their goals during interviews.
✨Tip Number 2
Network with current or former employees of TransPerfect on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage client relationships and drive account growth. Highlighting your successes in similar roles will showcase your fit for the Senior Account Manager position.
✨Tip Number 4
Stay updated on industry trends, particularly in media and localization. Being knowledgeable about current challenges and innovations will allow you to engage in meaningful discussions during interviews and show your passion for the field.
We think you need these skills to ace Senior Account Manager (Media)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and account management, particularly within the media industry. Emphasise your ability to build relationships and manage client expectations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for working with TransPerfect and how your skills align with their mission. Mention specific examples of how you've successfully managed accounts or driven growth in previous roles.
Showcase Communication Skills: Since superior communication is essential for this role, ensure that your application reflects your written communication skills. Use clear, concise language and avoid jargon to demonstrate your ability to convey complex ideas simply.
Highlight Problem-Solving Abilities: Provide examples in your application of how you've identified areas for improvement and implemented solutions in past roles. This will show your potential as a consultative partner to clients, which is a key aspect of the job.
How to prepare for a job interview at JR United Kingdom
✨Research TransPerfect
Before your interview, take some time to understand TransPerfect's mission, values, and the services they offer. Familiarise yourself with their MediaNEXT engagement model and how it relates to the localisation of videos. This will show your genuine interest in the company and help you tailor your responses.
✨Demonstrate Your Communication Skills
As a Senior Account Manager, strong communication is key. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Be ready to showcase your ability to convey complex ideas clearly and effectively, especially in a fast-paced environment.
✨Showcase Your Problem-Solving Abilities
TransPerfect values candidates who can identify areas for improvement and solve business problems. Think of specific instances where you've tackled challenges in previous roles, particularly in sales or account management. Highlight your analytical skills and how you approach risk mitigation.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company's culture, growth opportunities, and expectations for the role. This not only shows your enthusiasm but also helps you determine if TransPerfect is the right fit for you.
