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- Tasks: Help customers with smooth moving experiences and manage property allocations.
- Company: Join a passionate housing association dedicated to solving the housing crisis in the East of England.
- Benefits: Enjoy a competitive salary, flexible working, 25 days leave, and a robust employee rewards program.
- Why this job: Make a real impact in communities while developing your skills in a supportive environment.
- Qualifications: Understanding of social housing, strong interpersonal skills, and experience in customer-focused roles required.
- Other info: Hybrid working options available; be part of a team that truly cares about making a difference.
The predicted salary is between 36540 - 40953 £ per year.
Allocations Advisor – Housing Salary£36,540 LocationChelmsford Fixed Term Contract – 15 months Full Time We are looking for an Allocations Advisor to deliver the Welcome and Moving service for all our customers to ensure a smooth moving experience. You will work collaboratively with the District teams and Customer Resolution Centre in areas of expertise while maintaining strong relationships with key partners internally and externally in line with CHPs corporate objectives. What you’ll be doing Maximise the turnaround and usage of all properties in line with CHPs corporate objectives, working closely with Homes and Places teams. Effective promotion of CHP properties in relevant channels, including information to councils, in accordance with CHP policies, procedures and customer engagement standards. Work pro-actively with Local Authority partners to develop high quality Lettings Plans for all new build schemes to help create cohesive and sustainable communities. Manage all aspects of the shortlisting process in accordance with the allocations and lettings policy, including temporary accommodation. Complete references, affordability, and pre-tenancy checks to identify customers to view our properties and coordinate with relevant District teams to schedule viewings. What we are looking for Understanding of social housing and lettings process. Knowledge of data protection legislation and working with sensitive personal data. Strong interpersonal and influencing skills. Excellent organisational skills with the ability to use your initiative and take a flexible approach in managing conflicting priorities under pressure. Experience of working in a customer focussed role with proven ability to deal with conflict and difficult conversations. Benefits The salary for this post will be £36,540 pro rata Per Annum. Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme CHParticipate volunteering programme Competitive pension scheme 25 days annual leave pro rata per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week – employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP. The Company Were a local housing association thats passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we dont stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We’ll be bold and open-minded in our pursuit of solutions to help people transform their lives. JBRP1_UKTJ
CHP | Allocations Advisor employer: CHP
Contact Detail:
CHP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CHP | Allocations Advisor
✨Tip Number 1
Familiarize yourself with the social housing and lettings process. Understanding the nuances of this field will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with local authorities. Building these connections can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in customer-focused roles. Be ready to share specific examples of how you've handled conflict or difficult conversations, as this is crucial for the Allocations Advisor position.
✨Tip Number 4
Research CHP's corporate objectives and values. Tailoring your approach to align with their mission will show that you're not just looking for any job, but that you're genuinely interested in contributing to their goals.
We think you need these skills to ace CHP | Allocations Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Allocations Advisor position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in social housing and the lettings process. Provide specific examples of how you've successfully managed customer relationships and resolved conflicts in previous roles.
Showcase Your Skills: Demonstrate your strong interpersonal and organizational skills in your application. Use concrete examples to illustrate how you've used these skills to manage conflicting priorities or work under pressure.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your understanding of CHP's mission and values. Explain why you're passionate about tackling the housing shortage and how you can contribute to creating cohesive communities.
How to prepare for a job interview at CHP
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of what an Allocations Advisor does. Familiarize yourself with the Welcome and Moving service, and be prepared to discuss how you can contribute to ensuring a smooth moving experience for customers.
✨Showcase Your Interpersonal Skills
Since strong interpersonal and influencing skills are crucial for this role, think of examples from your past experiences where you've successfully managed relationships or resolved conflicts. Be ready to share these stories during the interview.
✨Demonstrate Knowledge of Social Housing
Brush up on your knowledge of social housing and the lettings process. Be prepared to discuss relevant legislation, including data protection, and how it impacts your work in managing sensitive personal data.
✨Prepare for Customer-Focused Scenarios
As this role involves working in a customer-focused environment, prepare for questions that assess your ability to handle difficult conversations and manage conflicting priorities. Think about specific situations where you've successfully navigated challenges in customer service.
