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For Companies At a Glance
- Tasks: Engage with members, manage bookings, and oversee the gym at the Boathouse.
- Company: Soho Farmhouse is a stunning retreat in Oxfordshire, offering food, wellness, and outdoor activities.
- Benefits: Enjoy weekly pay, team meals, discounts, health plans, and exclusive training opportunities.
- Why this job: Join a vibrant team in a beautiful setting, perfect for those passionate about hospitality and fitness.
- Qualifications: 1-2 years in a busy environment preferred; strong interpersonal skills and a customer-focused mindset are essential.
- Other info: Flexible shifts available, with subsidised transport from nearby locations.
If you think you are the right match for the following opportunity, apply after reading the complete description.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Health Cash Plan (option to add children)
- Dental Plan (option to add children)
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Free Counselling Sessions
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
The Role...
We are seeking an experienced Boathouse Reception to join our team at Soho Farmhouse (OX7 4JS). This position is situated within our movement area of Soho House, in a beautiful setting overlooking the lake. This is a front-facing role that sees you interacting with members, booking classes, pool testing (all training given), replenishing stock and generally providing our members/guests with all they need during their time at the Boathouse. You will also be required to oversee the Gym on occasion, and therefore it would be advantageous that the right candidate either has an interest in fitness or has transferrable skills from hospitality.
What we are looking for in a Boathouse Reception:
- Strong interpersonal skills
- Customer/member experience focused
- Passionate about the industry
- 1-2 years' experience in a busy high-profile Spa facility or front-facing environment (preferred but not essential)
- Team player who communicates well with all colleagues
- Punctual, reliable and trustworthy
- Sense of urgency
- Yes, yes, yes mentality
- Ability to multitask and work in a fast-paced environment
- Flexible and available to work both opening and closing shifts when required
Required Skills/Qualifications:
- NPLQ qualification (Lifeguard course) preferred however not essential
- Flexible schedule and ability to work nights, weekends and holidays as needed
- Ability to multitask and excel in a high-volume and demanding fast-paced environment
Physical Requirements:
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the club to others.
- Occasionally kneel, bend, crouch and climb as required.
Expected working hours for a Boathouse Reception:
Varying shift times across the seven days, to include working evenings, weekends, opens & closes. Average hours 40 hours per week.
Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16)
Boathouse Reception employer: Soho House & Co.
Contact Detail:
Soho House & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boathouse Reception
✨Tip Number 1
Familiarise yourself with the Soho Farmhouse environment and its offerings. Understanding the unique aspects of the Boathouse and the various food and beverage outlets will help you engage with guests more effectively during your interview.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality, especially in high-pressure environments. Be ready to share specific examples of how you've successfully managed guest interactions or resolved issues.
✨Tip Number 3
Demonstrate your passion for fitness and wellness, as this role involves overseeing the gym. If you have any relevant certifications or personal experiences, be sure to mention them to show your enthusiasm for the industry.
✨Tip Number 4
Prepare to discuss your flexibility regarding shift patterns. Since the role requires working evenings, weekends, and holidays, showing that you're adaptable and willing to meet these demands will make you a more attractive candidate.
We think you need these skills to ace Boathouse Reception
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or hospitality. Emphasise any roles where you've interacted with clients or managed front-facing responsibilities, as this is crucial for the Boathouse Reception position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your interpersonal skills. Mention specific experiences that demonstrate your ability to multitask and work in a fast-paced environment, which are key for this role.
Highlight Relevant Skills: In your application, clearly outline any qualifications or skills that align with the job description, such as NPLQ certification or experience in a spa facility. Even if you don't have all the preferred qualifications, showing a willingness to learn can make a positive impression.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Mention why you want to work at Soho Farmhouse specifically and how you can contribute to the team. A genuine interest can set you apart from other candidates.
How to prepare for a job interview at Soho House & Co.
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your passion and commitment to providing excellent customer service.
✨Demonstrate Strong Interpersonal Skills
Since this role involves interacting with members and guests, be prepared to showcase your interpersonal skills. Use examples from past experiences where you successfully communicated or resolved issues with customers.
✨Highlight Your Multitasking Abilities
The Boathouse Reception role requires multitasking in a fast-paced environment. Be ready to discuss how you've managed multiple tasks simultaneously in previous jobs, especially in busy settings.
✨Be Flexible and Reliable
Emphasise your flexibility regarding working hours, including evenings and weekends. Mention any past experiences where your reliability made a positive impact on your team or workplace.
