At a Glance
- Tasks: Ensure service availability and performance, troubleshoot network issues, and communicate with internal teams.
- Company: Join a leading software solutions company trusted by businesses worldwide.
- Benefits: Flexible working with 2 days in the office, plus opportunities for training and development.
- Why this job: Make an impact in a dynamic environment while enhancing customer experiences and fighting fraud.
- Qualifications: 3+ years in technical support, understanding of network topologies, and strong communication skills required.
- Other info: Work in a 24/7 NOC, contributing to continuous improvement and team collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Southampton HQ - 2 Times a Week in Office
We are working alongside one of our longstanding clients to help them recruit a NOC Engineer. The company delivers cutting-edge enterprise software solutions across both cloud and on-premises environments, empowering organisations to enhance customer experiences, maintain regulatory compliance, and proactively fight fraud. The company is trusted by businesses worldwide to drive seamless, intelligent customer interactions.
So, what’s the role all about?
- Ensuring maximum possible service availability and performance for all platforms.
- Provide support for Technical Support, R&D, Product, and other internal teams.
- Provide a central hub of communication regarding the status and ongoing events within the network and platform.
- This is achieved by routine preventative and reactive tasks related to network and platform activity, creating, reviewing, and updating documentation as needed, and providing clear communication to stakeholders throughout the organisation.
How will you make an impact?
- Responsible for troubleshooting network and platform issues from a server-side perspective.
- Performs routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
- Responds to any number of alarms, alerts, or abnormal behaviours detected through reactive or proactive monitoring.
- Ensures all activities are documented and tracked through a ticketing system.
- Ensures processes and procedures are documented and updated in communal Wiki/KnowledgeBase resources.
- Interfaces with internal product teams to ensure the NOC remains current on new and planned product additions or updates.
- Familiar with industry standard tools such as IP Monitor, SolarWinds, and BMC in addition to a set of internal custom tools used in network management.
- Executes on established procedures as it relates to incident, change and event management.
- Responsible for executing the established escalation processes with both internal and external teams.
- Responsible for proactive troubleshooting and communication with internal stakeholders at regular intervals.
- Maintains appropriate expectations with internal and external teams.
- Responsible for leading incident resolution situations including involving relevant internal resources and guiding all troubleshooting to resolution and keeping a journal of activities performed for any necessary post-incident review.
- Manages events and incidents from cradle to grave, providing initial troubleshooting and resolution while working with other teams or vendors as necessary to provide restoration.
- Provides training and coaching for technical resources both internal to the NOC as well as other teams as necessary.
- Maintains a team focused attitude and work towards creating a healthy, respectful atmosphere.
- Performs duties in a flexible fashion as the Network Operations Centre is open 24x7x365.
- Participates in the NOC continuous improvement activities as defined.
- Communicates in a concise, professional, and effective manner with both internal and external teams.
Have you got what it takes?
- 3+ years’ experience working in a technical or support role within telecommunications, data network, or application server environment.
- Demonstrated understanding of network topologies, Windows server-client environments, and telecommunication environments with a focus on SIP.
- Understanding of packet analysis and packet capture utilities.
- Confident and goal-oriented attitude with an ability to set and meet short and long-term objectives.
- Experience in creating, utilising, and maintaining technical documentation.
- Experience working in a windows server environment as it relates to server and software management tasks.
- Ability to harvest and disseminate information in both formal and informal training environments.
- Ability to work in a fast-paced environment with dynamic priority evolution.
- Ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision.
- Ability to execute responsibilities with a high sense of urgency and a willingness to drive issues forward within established processes.
- Ability to begin troubleshooting any issue, problem, or oddity regardless of topic or content with a focus of assessment and engagement of proper external resources.
- Professional written and verbal communication skills.
Contact Detail:
Spectrum It Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Engineer in Southampton
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as IP Monitor, SolarWinds, and BMC. Having hands-on experience or knowledge of these tools will give you an edge during interviews and demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a server-side context. Be prepared to discuss past experiences where you've successfully resolved network or platform issues, as this will showcase your problem-solving abilities.
✨Tip Number 3
Highlight your experience with technical documentation. Be ready to explain how you've created, maintained, or utilised documentation in previous roles, as this is crucial for effective communication within the NOC.
✨Tip Number 4
Demonstrate your ability to work in a fast-paced environment by sharing examples of how you've adapted to changing priorities. This will show that you can thrive under pressure and manage multiple tasks effectively.
We think you need these skills to ace NOC Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telecommunications, data networks, or application server environments. Emphasise your technical skills and any specific tools you've used, such as IP Monitor or SolarWinds.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the NOC Engineer role and how your background aligns with the company's mission of enhancing customer experiences. Mention your ability to troubleshoot and communicate effectively with stakeholders.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities, especially in high-pressure situations. Highlight any past experiences where you successfully managed incidents from start to finish.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical role.
How to prepare for a job interview at Spectrum It Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with network topologies, Windows server-client environments, and any relevant tools like IP Monitor or SolarWinds. Highlight specific examples where you've successfully troubleshot issues or improved service availability.
✨Demonstrate Communication Skills
Since the role involves clear communication with various teams, practice articulating complex technical concepts in a simple manner. Be ready to provide examples of how you've effectively communicated during incidents or when training others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time scenarios. Think of past experiences where you managed incidents from start to finish, detailing your approach to troubleshooting and resolution.
✨Emphasise Teamwork and Adaptability
The NOC Engineer role requires a team-focused attitude. Share instances where you've collaborated with others to achieve a common goal, and demonstrate your ability to adapt to changing priorities in a fast-paced environment.