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- Tasks: Join us as a Senior Croupier, dealing games like roulette and blackjack.
- Company: Genting Casinos is a leading UK leisure business with a commitment to outstanding customer service.
- Benefits: Enjoy perks like a private GP helpline, gym discounts, and flexible benefits tailored to you.
- Why this job: Be part of a vibrant team, engage with customers, and develop your skills in a fun environment.
- Qualifications: Must be over 18, have a Personal Functional License, and excellent customer service skills.
- Other info: Participate in social events and enjoy career development opportunities through Genting Academy.
The predicted salary is between 23000 - 34500 £ per year.
Are you an experienced croupier looking for a new opportunity? Are you an expert in dealing popular casino games like roulette and blackjack? We are currently looking for an experienced croupier to join our team. You will be responsible for ensuring full compliance with company procedures as well as relevant legislation. You are at the heart of our business and our success is shaped by our people; you will be responsible for delivering the highest standards of customer service in your area.
Key skills and responsibilities include:
- Inspect and deal all games within the casino, ensuring table security is to the highest standard possible.
- Carry out all gaming operations, including table administration, opening and closing procedures and soft count operations.
- Ensure that game commentary is clear and company procedures are adhered to.
- Explaining the rules of games to customers, as well as other club facilities.
- Excellent customer service skills.
- Acknowledgement and understanding of customers’ needs.
- An efficient team player.
- Personal Functional License (PFL) required.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
Please note applicants must be over the age of 18 and have the right to work in the UK.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace.
If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Senior Croupier employer: Genting Casinos
Contact Detail:
Genting Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Croupier
✨Tip Number 1
Familiarise yourself with the specific games you'll be dealing, like roulette and blackjack. Being able to demonstrate your expertise during the interview will show that you're not just experienced, but also passionate about the role.
✨Tip Number 2
Brush up on your customer service skills. Since delivering excellent service is a key part of the job, think of examples from your past experiences where you went above and beyond for customers.
✨Tip Number 3
Be prepared to discuss compliance and security measures in gaming operations. Understanding these aspects will highlight your professionalism and commitment to maintaining high standards.
✨Tip Number 4
Show your flexibility regarding shift patterns. Mention your willingness to work nights and weekends, as this is crucial for the role and demonstrates your dedication to being a team player.
We think you need these skills to ace Senior Croupier
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a croupier, particularly with games like roulette and blackjack. Include any relevant certifications, such as your Personal Functional License (PFL), and emphasise your customer service skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the gaming industry and your commitment to delivering excellent customer service. Mention specific experiences that demonstrate your ability to handle gaming operations and ensure table security.
Highlight Relevant Skills: In your application, clearly outline your skills related to gaming operations, team collaboration, and customer interaction. Use examples to illustrate how you've successfully managed these responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the gaming industry.
How to prepare for a job interview at Genting Casinos
✨Know Your Games
Make sure you brush up on the rules and strategies of popular casino games like roulette and blackjack. Being able to explain these clearly during your interview will show your expertise and confidence in the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlighting your ability to understand and meet customers' needs will be crucial, as this is a key part of being a successful croupier.
✨Understand Compliance and Procedures
Familiarise yourself with the compliance requirements and company procedures relevant to gaming operations. Showing that you understand the importance of these aspects will demonstrate your professionalism and readiness for the role.
✨Show Flexibility and Team Spirit
Be ready to discuss your availability for various shifts, including nights and weekends. Emphasising your flexibility and ability to work well within a team will resonate well with the interviewers, as these are essential traits for a croupier.
