Bar Waiter

Hotel Café Royal, a luxury 5-star hotel conveniently located between Soho and Mayfair, is seeking an enthusiastic and personable Waiter to join the team at the Green Bar, a vibrant cocktail destination inspired by the iconic Café Royal Cocktail Book of 1937. Named after the legendary absinthe, the Green Bar offers a sophisticated yet lively environment, attracting contemporary Londoners and hotel guests alike.

Make your application after reading the following skill and qualification requirements for this position.

As a Waiter in the Green Bar, you will be an integral part of delivering exceptional service, ensuring guests enjoy a seamless and memorable experience. You will have the opportunity to showcase your knowledge of cocktails and hospitality while working in a dynamic and fast-paced environment.

Key Responsibilities:

• Provide a warm, professional welcome to all guests, ensuring their needs are anticipated and met throughout their visit.
• Deliver knowledgeable recommendations on the Green Bars signature cocktails, absinthe menu, and other beverage offerings.
• Ensure all guests receive a luxury-level dining and drinking experience in keeping with the hotels standards.
• Take orders accurately and promptly, ensuring clear communication with the bar and kitchen teams.
• Serve food and beverages efficiently, adhering to presentation standards.
• Monitor guest satisfaction and respond to any requests or feedback with professionalism.
• Maintain in-depth knowledge of the Green Bars menu, including the history and inspiration behind signature cocktails and the absinthe collection.
• Stay updated on seasonal menu changes and promotional offerings.
• Assist in preparing the bar area for service, including setting tables, polishing glassware, and stocking supplies.
• Maintain cleanliness and organization of the bar and service areas throughout shifts.
• Support the Green Bar team with side duties and end-of-shift responsibilities as required.
• Collaborate effectively with bar staff, kitchen teams, and fellow waitstaff to ensure smooth service.
• Uphold a positive and professional atmosphere within the team.
• Follow all health, safety, and hygiene regulations.
• Ensure responsible service of alcohol, adhering to licensing laws and hotel policies.

Requirements:

• Previous experience as a Waiter or in a similar role within a high-end bar, restaurant, or luxury hospitality environment is preferred.
• Excellent interpersonal and communication skills, with the ability to connect with guests from diverse backgrounds.
• Strong attention to detail and a commitment to delivering flawless service.
• An interest in cocktails and spirits, with a willingness to expand product knowledge.
• Impeccable grooming and presentation, in line with luxury hospitality standards.
• A proactive and positive attitude, with the ability to remain calm under pressure.
• Flexibility to work shifts, including evenings, weekends, and bank holidays.

The Benefits:

• Pay of up to £33,000 per year including service charge
• Access to heavily discounted friends and family rooms rates across the Set Hotels
• Two complimentary rooms nights per year in London, Paris or Amsterdam (after 1 year of employment)
• Up to 50% colleagues discount in all our food and beverage outlets
• Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)
• Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)
• Christmas celebrations, including colleague lunch, childrens party and Christmas gift
• Automatic membership of the companys life assurance scheme from day one
• Generous discounts on retail and dining in Central London through the West End Club app
• Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments
• A variety of external benefits including gym discounts and free eye tests
• Cycle to work scheme and season ticket loan
• A wide range of both internal and external training and development programmes to support all of our colleagues career progression
• The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday

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