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- Tasks: Manage collections, credit control, and account queries for a diverse portfolio.
- Company: Join Scanlans Property Management, a trusted name in property management for over 25 years.
- Benefits: Enjoy 24 days annual leave, flexible working, and perks like Perkbox discounts.
- Why this job: Be part of a supportive team that values work-life balance and personal growth.
- Qualifications: Experience in credit control and customer service; strong communication skills required.
- Other info: Office-based role in Manchester with opportunities for training and career progression.
The predicted salary is between 28800 - 43200 £ per year.
Customer Account Advisor 12 Month FTC position at Scanlans Property Management.
Location: Office based - Scanlans Property Management - Manchester - Carvers Warehouse, Suite 2b, 77 Dale Street, Manchester, M1 2HG
Working Hours: 09:00 - 17:00 Monday - Friday
Salary: Competitive
Scanlans Property Management has been providing services to residents, leaseholders, managing agents, and investors for over 25 years. We manage properties throughout the Midlands and North West from our offices in Manchester and Birmingham, as well as in Liverpool, Leeds, Greater Yorkshire area, and Chester. Our professional property managers are fully trained and qualified Members of the TPI and Assoc RICS.
The role of Customer Accounts Advisor is responsible for collections and credit control, as well as maintenance of the Sales Ledger accounts for a given portfolio.
What's in it for you?
- We value and promote a positive work-life balance.
- You will receive a competitive salary that will match your skills and experience, as well as the following benefits:
- 24 days annual leave + Bank Holidays.
- Perkbox (which offers a range of discounts for shopping and services).
- EAP (Employee Assistance Programme) Confidential Helpline.
- Flexible working opportunities.
- Financial support towards personal development / training.
- Real opportunities to grow and progress.
- Recognition incentives.
- Cycle to Work scheme.
- Employee Referral Scheme and much more.
What will your role look like?
- Collections, credit control, and query management of a portfolio with a high volume of accounts (largely private-residential customers with the balance being businesses/organisations).
- Reporting on portfolio aged debt and highlighting major issues to supervisor, management, and Property Team.
- Resolving and co-ordinating resolution of disputes/queries and account queries with internal teams to enable procurement of payment.
- Corresponding with debtors via telephone, written (letter/email) communications chasing settlements and addressing issues, requests, queries.
- Generating cyclical (process driven) reminder/chase letters, statements, and coordinating instructions to external solicitors, etc.
- Arranging and monitoring payment plans for accounts in arrears directly with account holders.
Do you have these skills?
- Credit control and customer service experience.
- Knowledge, experience or an interest in the property management industry (service charge/rent).
- Excellent communication skills essential (written and spoken).
- Good IT experience/literacy (Word & Excel).
- Resilient, tenacious & target driven, with excellent organisation skills.
- Team player with good work ethics.
All applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
Customer Account Advisor - 12 month FTC employer: Scanlans Property Management
Contact Detail:
Scanlans Property Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Advisor - 12 month FTC
✨Tip Number 1
Familiarise yourself with the property management industry. Understanding key terms and processes related to collections and credit control will give you an edge in discussions during the interview.
✨Tip Number 2
Brush up on your communication skills. Since the role involves a lot of correspondence with debtors, being able to articulate your points clearly and professionally will be crucial.
✨Tip Number 3
Prepare examples of how you've successfully managed disputes or queries in previous roles. This will demonstrate your problem-solving abilities and resilience, which are key traits for this position.
✨Tip Number 4
Network with current employees or connect with the company on LinkedIn. Engaging with their content or reaching out for insights can provide valuable information and show your genuine interest in the role.
We think you need these skills to ace Customer Account Advisor - 12 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Account Advisor position. Tailor your application to highlight relevant experience in credit control and customer service.
Highlight Relevant Skills: Make sure to emphasise your skills in communication, organisation, and IT literacy. Provide specific examples from your past experiences that demonstrate your ability to manage accounts and resolve queries effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your background aligns with Scanlans Property Management's values and goals. Mention your interest in the property management industry if applicable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Scanlans Property Management
✨Know Your Numbers
As a Customer Account Advisor, you'll be dealing with collections and credit control. Brush up on your financial knowledge and be prepared to discuss how you would manage a portfolio of accounts, including any relevant experience you have in this area.
✨Showcase Your Communication Skills
Excellent communication is key for this role. Be ready to demonstrate your ability to handle queries and disputes effectively. You might want to prepare examples of how you've successfully resolved customer issues in the past.
✨Research the Company
Familiarise yourself with Scanlans Property Management and their services. Understanding their approach to property management and their values will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role and how you would address them, especially regarding managing accounts in arrears.
