Optical Engineer

Optical Support Engineer – Associate/Senior Associate (P1 or P2)

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

Company Philosophy

Our client is committed to a people-first philosophy. Their teams thrive in a culture that prioritises a personalised and flexible work environment—empowering individual passions, professional growth, wellbeing, and a strong sense of belonging.

You will be:

Providing system-level pre- and post-sales support for our client’s customer base. Responsibilities include answering customer inquiries, testing, troubleshooting, and providing remote technical support for optical products. A solid understanding of Fiber optic transport and/or switching protocols is essential. Experience with Element or Network Management systems is a plus, and foundational knowledge of Ethernet and IP networks is beneficial.

Specific Responsibilities

Answer incoming calls from global customers, document and validate information to support technical investigations

Deliver remote technical support via phone, email, or chat

Troubleshoot and resolve network faults, performance issues, and configuration problems

Provide after-hours support and periodic weekend coverage as required

Escalate complex issues with relevant technical data to senior engineering teams

Use debug tools and lab environments for problem-solving

Share customer feedback with internal teams when appropriate

Contribute to and maintain the technical knowledgebase (KCS)

You will need to have:

Bachelor\’s degree in Engineering, Computer Science, or a related technical field, with 0–3 years of relevant experience, or an equivalent combination of education and experience

Experience in customer-facing roles is an asset

Foundational understanding of fiber optic transport and/or switching equipment

Experience with OTN/SONET/SDH, Carrier Ethernet equipment, or related optical technologies is beneficial

You will be rewarded with a fantastic remuneration package and get to work for a leading Global Telecommunications company

For further information please apply and we will be in touch