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- Tasks: Lead a team to create unforgettable guest experiences at a luxury hotel.
- Company: Join 45 Park Lane, a top-rated workplace known for its inclusive culture and excellence.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and vibrant social events.
- Why this job: Be part of a prestigious hotel, enhancing your skills in a supportive environment.
- Qualifications: Previous experience in a boutique hotel and strong leadership skills required.
- Other info: Flexible shifts with two days off weekly; bank holiday work included.
Join us as a Head Butler at 45 Park Lane, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 and 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Head Butler you start a unique opportunity to become celebrated as the very best in your field. You\’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you\’ll do
As a Head Butler at 45 Park Lane, you will be at the heart of creating memorable and personalised experiences for our guests. Your primary role is to welcome guests, ensure their suite is perfectly prepared, and attend to their individual needs throughout their stay. This includes:
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Training, Recruiting and motivating a team butlers to deliver service excellence.
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Guest Welcome and Suite Preparation: Warmly greeting guests upon arrival, handling in-room check-ins, and ensuring suites are impeccably presented.
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Personalised Guest Service: Anticipating and fulfilling guest requests with discretion and attention to detail, from unpacking luggage to arranging bespoke experiences.
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Coordination and Communication: Collaborating with departments such as Housekeeping, Room Service, and Concierge to deliver seamless serviceand ensure our guest profiles are being regularly updated and enriched.
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Knowledgeable Service: Possessing excellent knowledge of the hotel, its facilities, and current events and locations around London to enhance the guest experience.
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Hospitality Excellence: Ensuring that every interaction is conducted with the warmth, precision, and care synonymous with The Dorchesters legacy.
You will be working on a seven-day rota, based on a three-shift pattern:
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Morning shift: 07:0015:45
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Middle shift: 10:0018:45
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Late shift: 14:3023:15
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You will receive two days off per week and will be required to work on bank holidays as part of the rota.
What you\’ll bringEssential Skills and Experience
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Previous experience inaLondon Boutique hotel as Butler Manager or Assistant Butler Manager.
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Strong ability to lead a team of individuals to achieve service excellence and professionalism at all times.
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Exceptional guest service orientation, with the ability to anticipate needs and personalise experiencesthrough genuine care and creativity.
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Strong ability to work both independently and as part of a collaborative team.
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Thorough understanding of service protocols, etiquette, and professional presentation standards.
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Excellent verbal and written communication skills in English.
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Flexibility to work a variable shift pattern, including weekends and bank holidays.
Preferred Skills
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Familiarity with Londons key locations, attractions, and cultural events, to confidently advise guests.
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Multilingual abilities, especially in languages frequently used by international guests.
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Formal training in luxury hospitality or butler service standards.
This role is ideal for someone who thrives on delivering highly personalised service, enjoys being part of a team that creates unforgettable experiences, and is passionate about upholding the excellence associated with one of Londons most prestigious hotels.
What you\’ll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or emailso that we can discuss how we can support you through this process.
AMRT1_UKCT
Head Butler employer: 45 Park Lane
Contact Detail:
45 Park Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Butler
✨Tip Number 1
Familiarise yourself with the unique culture and values of 45 Park Lane. Understanding their commitment to inclusiveness and service excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of 45 Park Lane. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Stay updated on London's key locations, attractions, and cultural events. This knowledge will not only enhance your confidence but also demonstrate your ability to provide personalised guest experiences, a crucial aspect of the Head Butler role.
✨Tip Number 4
Prepare to discuss specific examples of how you've led teams to achieve service excellence in previous roles. Highlighting your leadership skills and ability to motivate others will be essential in showcasing your fit for the Head Butler position.
We think you need these skills to ace Head Butler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality, particularly any roles as a Butler Manager or Assistant Butler Manager. Emphasise your leadership skills and ability to deliver exceptional guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for personalised service and your understanding of the role. Mention specific experiences where you have anticipated guest needs and created memorable experiences.
Showcase Your Knowledge: In your application, demonstrate your knowledge of London's key locations and cultural events. This will show that you can confidently advise guests and enhance their experience at the hotel.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential, ensure your application is free from errors and clearly conveys your thoughts. You might also want to mention any multilingual abilities if applicable.
How to prepare for a job interview at 45 Park Lane
✨Showcase Your Leadership Skills
As a Head Butler, you'll be leading a team. Be prepared to discuss your previous experiences in managing and motivating staff. Share specific examples of how you've successfully trained or inspired your team to achieve service excellence.
✨Demonstrate Personalised Service Expertise
This role is all about creating memorable experiences for guests. Think of instances where you've gone above and beyond for a guest. Highlight your ability to anticipate needs and provide tailored services that reflect genuine care and creativity.
✨Know Your London
Familiarity with London's attractions and cultural events is crucial. Brush up on key locations and current happenings in the city. Being able to confidently advise guests will set you apart as a knowledgeable resource during the interview.
✨Emphasise Communication Skills
Excellent verbal and written communication skills are essential for this position. Prepare to discuss how you've effectively communicated with guests and team members in the past. Consider sharing examples that demonstrate your professionalism and attention to detail.
