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- Tasks: Lead operations for a 300,000 sq ft site, focusing on customer experience and sustainability.
- Company: Join a renowned Property Company committed to employee development and innovative building practices.
- Benefits: Enjoy opportunities for career growth, a supportive team environment, and a focus on work-life balance.
- Why this job: Be part of a flagship project that prioritises tenant satisfaction and sustainable building standards.
- Qualifications: Experience managing large sites and qualifications like IOSH or NEBOSH are essential.
- Other info: Engage daily with tenants and service partners to foster a collaborative atmosphere.
The predicted salary is between 43200 - 72000 £ per year.
My client, a notable Property Company, is looking for a General Manager / Customer Director / Senior Building Manager to oversee operations of a site circa 300,000 sq ft. Key that you are customer focused and also deliver on ESG, NET Zero, WELL, BREEAM, and SMART buildings, WIRED Score.
You will have previous experience in looking after a site of a similar scale and mobilising from practical completion, overseeing commissioning, overseeing tenant fit outs, showing prospective customers around, and leading an on-site team.
Exposure to setting and managing service charge budgets as well as overseeing health and safety on site is essential; therefore, an IOSH or NEBOSH qualification is required.
As well as management of service partners on site, you will be required to engage with the end users (tenants) on a daily basis. It is imperative that clear lines of communication are forged, whether written or verbal, in order to operate this flagship site.
The level of service delivery is very much focused on the tenant experience and partnering with service partners to create a one team ethos; being customer centric is vital to this role.
There is an opportunity to get involved in other developments should the opportunity present itself. This is an organization that invests in their employees and ensures their careers develop too.
To apply for this role, please email your CV to Hari Prakash by clicking on the 'apply' button.
It is the policy of Concrete Consulting, as a matter of courtesy, to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days, your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.
General Manager / Customer Director/ Senior Building Manager- Central London - New Build - Office employer: Concrete Consulting
Contact Detail:
Concrete Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager / Customer Director/ Senior Building Manager- Central London - New Build - Office
✨Tip Number 1
Familiarise yourself with the latest trends in ESG, NET Zero, and WELL standards. Being knowledgeable about these topics will not only help you stand out during interviews but also demonstrate your commitment to customer-centric service delivery.
✨Tip Number 2
Network with professionals in the property management sector, especially those who have experience managing large-scale sites. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your previous experiences in managing service charge budgets and health and safety protocols. Be ready to share specific examples that highlight your ability to oversee operations effectively and ensure tenant satisfaction.
✨Tip Number 4
Showcase your communication skills by practising how you would engage with tenants and service partners. Clear and effective communication is key to fostering a 'one team ethos', so consider role-playing scenarios to refine your approach.
We think you need these skills to ace General Manager / Customer Director/ Senior Building Manager- Central London - New Build - Office
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Focus on the importance of being 'customer focused' and familiarise yourself with terms like ESG, NET Zero, WELL, BREEAM, and SMART buildings.
Tailor Your CV: Highlight your previous experience managing large sites, particularly those similar in scale. Emphasise your qualifications, such as IOSH or NEBOSH, and any relevant achievements in service charge budget management and health and safety oversight.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-centric approach and ability to lead teams effectively. Mention specific examples of how you've engaged with tenants and improved their experience in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your communication is clear and professional, reflecting the high standards expected for this flagship site.
How to prepare for a job interview at Concrete Consulting
✨Showcase Your Customer Focus
Since the role emphasises a customer-centric approach, be prepared to discuss specific examples of how you've prioritised tenant experience in previous positions. Highlight any initiatives you've led that improved customer satisfaction.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with ESG, NET Zero, WELL, BREEAM, and SMART buildings. Be ready to explain how you have implemented these standards in past projects and how they can enhance the building's operations.
✨Communicate Clearly
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Prepare to discuss how you’ve maintained clear lines of communication with tenants and service partners in the past.
✨Prepare for Budget Discussions
As managing service charge budgets is essential, brush up on your financial management skills. Be ready to discuss your experience with budgeting, cost control, and how you’ve ensured financial efficiency in previous roles.
