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- Tasks: Lead and grow a team of Account Managers to deliver exceptional service to VIP clients.
- Company: Join a dynamic company focused on enhancing client relationships in the crypto and fintech space.
- Benefits: Enjoy a full-time role with opportunities for growth, mentorship, and a vibrant work culture.
- Why this job: Be part of a fast-paced environment where your entrepreneurial spirit can thrive and make an impact.
- Qualifications: 8+ years in account management or sales, with strong leadership and analytical skills required.
- Other info: Multicultural awareness and adaptability are key; experience in crypto is a plus but not mandatory.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an entrepreneurial and customer-centric Region Director of Account Management to lead and grow our VIP Account Management function within the UK & Europe region. You will be responsible for building and managing a team of Account Managers, each tasked with delivering white-glove service to the most valuable customers of our Main App. Your mission is to build deep, trusted client relationships in order to drive client satisfaction, retention, and revenue growth. The ideal candidate has a growth mindset, deep client relationship expertise, and the ability to navigate diverse, multicultural teams and client bases.
Responsibilities:
- Leadership & Team Development
- Build, lead, and scale a high-performing team of Account Managers focused on managing high-value customers of the Main App.
- Establish best practices, processes, and KPIs to ensure exceptional account management and client service.
- Provide coaching and mentorship to Account Managers, equipping them with the skills, strategies, and information needed to enhance client relationships.
- Client Management & Business Growth
- Develop and execute regional strategies to maximize revenue per customer, retention, trading activity, and assets under management (AUM).
- Ensure white-glove service is delivered to top-tier clients through proactive engagement, market insights, and personalized support.
- Drive cross-sell and upsell opportunities, increasing product and service utilization among high-value traders.
- Establish strong referral networks to expand business through existing clients.
- Regional Strategy & Market Execution
- Serve as the primary regional representative, ensuring business strategies align with market trends and customer needs.
- Develop deep market intelligence and competitive insights to identify new opportunities for expansion.
- Work closely with internal teams (Product, Legal/Compliance, Payments/Fraud, Operations) to advocate for customer needs and market-driven enhancements.
- Data-Driven Performance Management
- Monitor and optimize trading volume, frequency, AUM, and various client engagement metrics.
- Analyze account performance data to identify trends, opportunities, and areas for improvement.
- Own regional business performance, setting and achieving ambitious KPIs.
Requirements:
- 8+ years of experience in account management, sales, or relationship management, preferably in crypto, sports betting/iGaming, trading, fintech, or financial services.
- Proven experience building and leading high-performing teams, with a strong ability to hire, coach, and develop talent.
- Exceptional customer relationship management skills, with a track record of managing high-net-worth clients.
- Strong analytical mindset, leveraging data to drive strategy and performance improvements.
- Multicultural awareness and regional expertise—language skills and cultural sensitivity will be critical based on the assigned territory.
- Entrepreneurial mindset with a bias for action, problem-solving ability, and adaptability in a fast-paced environment.
- Deep understanding of crypto trading, market dynamics, and retail trading behaviours is preferred but not required.
Region Director - Account Management, Growth employer: Crypto.com
Contact Detail:
Crypto.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Region Director - Account Management, Growth
✨Tip Number 1
Network with professionals in the account management and fintech sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Research StudySmarter's current strategies and initiatives in account management. Understanding our approach will help you align your vision with ours and demonstrate your commitment to driving client satisfaction and revenue growth.
✨Tip Number 3
Prepare to discuss your experience in building and leading teams. Highlight specific examples of how you've developed talent and established best practices that led to improved client relationships and business outcomes.
✨Tip Number 4
Familiarise yourself with the latest trends in crypto trading and account management. Being knowledgeable about market dynamics will not only impress us but also show that you're ready to tackle the challenges of the role head-on.
We think you need these skills to ace Region Director - Account Management, Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, sales, or relationship management. Emphasise any leadership roles and your ability to build high-performing teams, as these are crucial for the Region Director position.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your entrepreneurial mindset and customer-centric approach. Share specific examples of how you've successfully managed high-net-worth clients and driven revenue growth in previous roles.
Showcase Analytical Skills: Since the role requires a strong analytical mindset, include examples of how you've used data to drive strategy and improve performance. Mention any tools or methodologies you’ve employed to analyse account performance.
Highlight Multicultural Awareness: Given the diverse client base, it's important to showcase your multicultural awareness and regional expertise. If you have language skills or experience working in different cultural contexts, make sure to mention these in your application.
How to prepare for a job interview at Crypto.com
✨Showcase Your Leadership Skills
As a Region Director, you'll be expected to lead and develop a high-performing team. Be prepared to discuss your previous leadership experiences, how you've built teams, and the strategies you've implemented to foster growth and performance.
✨Demonstrate Client Relationship Expertise
This role requires exceptional customer relationship management skills. Share specific examples of how you've built and maintained strong relationships with high-net-worth clients, and how those relationships have contributed to business growth.
✨Highlight Your Analytical Mindset
The ability to leverage data for strategy and performance improvements is crucial. Be ready to discuss how you've used data analysis in past roles to drive decisions and improve client engagement metrics.
✨Understand Market Dynamics
Having a deep understanding of market trends, especially in crypto or fintech, will set you apart. Research current market dynamics and be prepared to discuss how they impact client behaviour and account management strategies.
