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For Companies At a Glance
- Tasks: Guide new users with engaging training materials and a comprehensive knowledge base.
- Company: Qargo is a tech scale-up revolutionising the transportation industry with innovative solutions.
- Benefits: Enjoy flexible working hours, remote options, and a competitive salary package with extra perks.
- Why this job: Join a driven team in a fast-scaling company that values creativity and collaboration.
- Qualifications: 2-3 years in customer onboarding or training; creativity and strong communication skills are essential.
- Other info: Fun team activities like game nights and climbing sessions foster a vibrant workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Qargo is a tech scale-up with offices based in London and Ghent (Belgium). We’re on a mission to transform the transportation industry by making it more efficient, profitable and sustainable. We are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To achieve our mission and support our growth we’re looking for a Customer Enablement Manager to help guide new users by producing a comprehensive Knowledge Base and interactive training material, empowering them to make the most of the platform from day one!
In this role you’ll:
- Build and maintain a comprehensive, up-to-date product knowledge base and training materials.
- Design clear, structured tutorials that help customers understand key functionalities at their own pace.
- Create engaging content, from how-to videos to walkthroughs and step-by-step guides, that simplify complex workflows.
- Build an interactive training academy ensuring consistent onboarding quality.
- Collaborate closely with Product, Customer Success, and Support to align messaging and gather feedback for continuous improvement.
- Monitor training effectiveness and customer feedback to refine materials and improve learning outcomes over time.
- Gradually expand training materials to cover industry-specific best practices and deeper feature usage.
What we are looking for:
- You have a minimum of 2-3 years experience in customer onboarding, enablement, training, or related roles.
- Affinity with a TMS and the Transport industry is a big plus!
- Knowledge of or experience with AI programming, prompting, writing content for AI puts you ahead!
- You have a creative mind, enabling you to develop engaging training materials and bundle them into cohesive (self-)learning tracks.
- Confident presenter with excellent communication and interpersonal skills.
- A structured thinker who can simplify complexity and turn feedback into action.
- Highly organized and comfortable juggling multiple projects and priorities.
- Self-starter with a collaborative mindset.
- Fluent in English; additional languages like Dutch, French or Polish are a plus.
We offer:
- A competitive salary package, including all the necessary extra benefits.
- Growth opportunities in a fast-scaling tech company.
- Flexible working hours and the option to work from home.
- A green office just outside the Ghent city centre.
- A driven and inclusive team that loves what they do — with fun extras like team lunches, game nights, weekly catch-ups, and even the occasional climbing session.
Customer Enablement Manager employer: Qargo
Contact Detail:
Qargo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enablement Manager
✨Tip Number 1
Familiarise yourself with the transport management systems (TMS) and the specific challenges faced in the transportation industry. This knowledge will help you speak confidently about how you can enhance customer onboarding and training.
✨Tip Number 2
Showcase your creativity by preparing a sample training material or tutorial that demonstrates your ability to simplify complex workflows. This could be a video, a step-by-step guide, or an interactive presentation.
✨Tip Number 3
Network with professionals in the transport and tech industries, especially those who have experience in customer enablement. Engaging with them can provide insights into best practices and may even lead to referrals.
✨Tip Number 4
Prepare to discuss how you would monitor training effectiveness and gather customer feedback. Having a clear strategy for continuous improvement will demonstrate your proactive approach to the role.
We think you need these skills to ace Customer Enablement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer onboarding, enablement, and training. Emphasise any familiarity with Transport Management Systems (TMS) and your creative skills in developing training materials.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming the transportation industry and how your background aligns with Qargo's mission. Mention specific examples of how you've successfully created engaging training content in previous roles.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of how you've effectively presented information or collaborated with teams in the past. This could be through projects, presentations, or training sessions.
Highlight Continuous Improvement: Discuss your approach to monitoring training effectiveness and gathering feedback. Provide examples of how you've refined training materials based on user input to improve learning outcomes.
How to prepare for a job interview at Qargo
✨Showcase Your Experience
Be ready to discuss your previous roles in customer onboarding and training. Highlight specific examples where you successfully created training materials or improved user engagement, as this will demonstrate your capability for the Customer Enablement Manager position.
✨Understand the Product
Familiarise yourself with Qargo's Transport Management System and its functionalities. Being able to speak knowledgeably about the product will show your genuine interest and help you connect with the interviewers.
✨Prepare Engaging Content Ideas
Think of creative ways to present training materials, such as interactive tutorials or engaging videos. Presenting these ideas during the interview can showcase your innovative mindset and ability to simplify complex workflows.
✨Demonstrate Collaboration Skills
Since the role involves working closely with various teams, be prepared to discuss how you've effectively collaborated in the past. Share examples of how you gathered feedback and used it to improve training materials or processes.
