Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users, test features, and help improve our product daily.
- Company: Aphex builds innovative tools for major construction projects across the UK and beyond.
- Benefits: Enjoy flexible remote work, a MacBook Pro, training allowances, and growth opportunities.
- Why this job: Join a fun, curious team making a real impact in infrastructure with exciting learning opportunities.
- Qualifications: Ideal for early career starters eager to learn and grow in a tech environment.
- Other info: Work closely with experienced team members and enjoy a supportive, collaborative culture.
The predicted salary is between 28000 - 42000 £ per year.
Hello! I'm Millie, and I lead CX at Aphex. One of the things I love most about our team is how lucky we are to sit right at the heart of everything - connecting our product development engine with the people who use our software every day.
Aphex is at a really exciting stage in our journey. Having launched in the UK in 2019, we're now powering some of the largest infrastructure projects across the UK, Europe and Australia. As we move from product/market fit to wider adoption and as our CX team starts to play an even bigger part in our product development pipeline, we are needing to keep expanding our awesome team!
We're on the hunt for two Junior CX Specialists (one UK & one Aus based) to come along on the ride with us. This is an awesome opportunity for someone who may not have buckets of experience, but is keen to get stuck in & learn as they go.
What Aphex does
Our customers are the largest construction contractors, responsible for the tunnels, roads, bridges, and buildings we use daily. Our users are the engineers managing and planning these incredible projects. Instead of juggling spreadsheets, whiteboards, and outdated systems, we build tools that allow anyone on a project to plan and communicate their work with complete visibility of everyone around them.
Our CX Team & What We Do
The way we do CX at Aphex is pretty special - we've shaped our team to be both there for our users when they need help AND deeply plugged into how our product evolves. This means you'll be jumping between supporting people and being hands on with what we’re building next.
- Own the entire QA process for every new feature, improvement or bug fix before it reaches our users.
- Chat directly with users when they need help in-app.
- Investigate & reproduce bugs, responsible for managing the triage process & bugs backlog.
- Have a seat at the table in early feature discussions & design reviews.
- Create & maintain resources that make even the most intricate workflows click for our users.
- Run internal knowledge sessions so everyone at Aphex can keep in step with our ever-evolving product.
- Build, test, and continuously refine new processes as our product and team grow.
The Junior Role & Opportunity
As a Junior CX Specialist, you'll start by mastering the hands-on aspects of our work - we call this the "execution side" of things. This includes testing new features to make sure they work perfectly, creating helpful documentation, and directly supporting our users through live chat. During this time, you'll be building a solid understanding of how our product works from the ground up.
You'll be working super closely with experienced team members who will have your back every step of the way.
On a Typical Day, You Might
- Test a new feature to make sure it works exactly as designed.
- Update help documentation to explain a workflow more clearly.
- Jump on chat to help a user who's stuck on something.
- Deep dive on a suspected bug, documenting anything that needs fixing.
- Help a cross-functional teammate get to the bottom of a nuanced product answer internally.
As you grow in the role over the next 9-12 months, you'll have the opportunity to move into a Senior position and into more "ownership" territory.
Requirements
You could be a great fit for this role if:
- You're early in your career (or returning from a career break) and looking for a role where you can grow multiple skillsets at once.
- You lead with curiosity and find yourself asking "how does that work?" more often than most people.
- You’re excited about the idea of mastering our product.
- You can explain complex things in simple, friendly language.
- You have an eye for detail and notice when things aren't quite right.
- You love technology and solving puzzles.
- You enjoy contributing to group/team discussions.
Our Team Culture
At Aphex, we win together by supporting each other's growth, we make ourselves proud by focusing on quality, we take ownership by driving ideas forward, and we build for tomorrow through continuous experimentation and improvement.
This role offers a unique opportunity to develop a comprehensive understanding of how modern SaaS products are built, tested, and supported while making a tangible difference to the teams building critical infrastructure projects around the world.
Does that sound like somewhere you'd like to be? If so, we'd love to hear from you!
Benefits
- Macbook Pro.
- Opportunities to upskill yourself with a training allowance and 1-week training leave.
- Opportunities for growth in other areas of the company.
- Flexible, remote-first working with access to a convenient WeWork office.
Junior Customer Experience Specialist, UK employer: Aphex
Contact Detail:
Aphex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Experience Specialist, UK
✨Tip Number 1
Familiarise yourself with Aphex's products and services. Understanding how their tools help construction contractors will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Engage with Aphex on social media platforms. Commenting on their posts or sharing relevant content can help you get noticed and demonstrate your enthusiasm for their work.
✨Tip Number 3
Network with current or former employees of Aphex. They can provide valuable insights into the company culture and the specifics of the Junior CX Specialist role, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your problem-solving skills. Since the role involves troubleshooting and supporting users, think of examples from your past experiences where you've successfully resolved issues or improved processes.
We think you need these skills to ace Junior Customer Experience Specialist, UK
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to grasp what Aphex is looking for in a Junior Customer Experience Specialist. Pay attention to the skills and qualities they value, such as curiosity, attention to detail, and the ability to explain complex concepts simply.
Tailor Your CV: Make sure your CV highlights relevant experiences and skills that align with the role. Emphasise any customer service experience, technical skills, or projects that demonstrate your problem-solving abilities and eagerness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Aphex's work that excite you and how your background makes you a good fit for their team culture.
Showcase Your Curiosity: In your application, include examples of how you've demonstrated curiosity in past roles or projects. This could be through asking questions, seeking out new learning opportunities, or tackling challenges creatively.
How to prepare for a job interview at Aphex
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Junior Customer Experience Specialist. Familiarise yourself with Aphex's products and how they benefit users in the construction industry. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Your Curiosity
Aphex values curiosity, so be prepared to ask insightful questions during your interview. Think about what aspects of the product or customer experience you would like to learn more about. This not only demonstrates your eagerness to grow but also aligns with the company's culture.
✨Highlight Your Problem-Solving Skills
As a Junior CX Specialist, you'll need to solve user issues effectively. Prepare examples from your past experiences where you've successfully resolved problems or helped others. This will showcase your ability to think critically and your commitment to providing excellent customer support.
✨Emphasise Team Collaboration
Since the role involves working closely with various teams, highlight your teamwork skills. Share experiences where you've collaborated with others to achieve a common goal. This will demonstrate that you're a team player who can contribute positively to Aphex's collaborative environment.
