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- Tasks: Build relationships with recruitment agencies and drive business growth through upselling and cross-selling.
- Company: Giant Group is a leading workforce management platform, empowering businesses to manage global talent seamlessly.
- Benefits: Enjoy 31 days holiday, enhanced parental pay, subsidised gym membership, and exclusive discounts.
- Why this job: Join a dynamic team where your impact on client relationships drives success and growth.
- Qualifications: 3-5 years in client relationship management with excellent communication and rapport-building skills.
- Other info: Remote work options available; UK travel required for client meetings and events.
The predicted salary is between 30000 - 41000 £ per year.
At Giant Group, we have an exciting opportunity for a Client Relationship Manager to join our growing team.
Job Title: Client Relationship Manager
Location: UK travel/homebased
Salary: £30,000 – £41,000 + £18,000 OTE (uncapped commission)
Hours: 37hrs, Monday to Friday within the UK service hours between 9am to 6:30pm
Tenure: Permanent
About us
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
To understand more about Giant Group and our services please browse our website at: www.giantgroup.com
About the role
As the Client Relationship Manager, you will have an impact on how we secure new recruitment agency business and grow these relationships. Therefore, you will be responsible for identifying and developing new opportunities including using your knowledge to upsell and cross-sell other Giant solutions. The desired outcome of this will be an organic growth of our customer base aligned with your personal and/or team targets.
Key responsibilities of the role include:
- Building multi-level relationship building from back-office and consultants to the directors at recruitment agencies.
- Increasing our market share within your agency portfolio and as a result increasing revenue contribution.
- Add value to customers by using your product, technical and operational knowledge.
- Identifying opportunities to increase business by cross-selling/upselling our other services (e.g. pre-employment screening, global payroll).
- Regular account review meetings with appropriate stakeholders.
- Pro-active issue resolution (necessitates good knowledge and relationships with other internal departments).
- UK travel and evening entertainment.
Your ideal experience & competencies:
Ideally you would have a proven tracked record as a client relationship manager or a similar role for at least 3-5 years.
- You can only excel in this role with excellent communication, both verbal and written, and with the intelligence to ‘read the room’.
- Being great at building rapport and relationships with your customers, adding value and always being humble.
- Having tenacity and a proven track record hitting activity and sales targets.
- You must be able to demonstrate the ability to learn about the contingent supply chain, a high level of resilience with passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
- Proficiency in Microsoft Office & Teams; and updating CRM systems.
Employee Benefits:
- 31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
- Pension Scheme: Secure your financial future with our pension plan.
- Enhanced Maternity and Paternity Pay: We\’re here to support your growing family.
- Supporting Childcare: Support for parents returning to work.
- Life Assurance: We\’ve got you covered.
- Employee Referral Bonus: Refer talent and earn rewards.
- Birthday Leave: Celebrate your special day with an extra day off.
- Leave for Volunteering: Day off for charity work.
- Employee Assistance Program: Get the support you need when you need it.
- Buy Additional Holidays: More time for you, when you need it.
- BHSF Health Cash Plan: Your health is our priority.
- Giant Advantage: Exclusive discounts for our amazing team.
- Soft Loans: Emergency loans for unexpected expenses
- Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
- Role-Relevant Training: Invest in your career growth.
- Social Events: Connect with your colleagues.
- Long Service Awards: Celebrate your loyalty and dedication.
- WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources
All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Contact Detail:
Giant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarise yourself with Giant Group's services and solutions. Understanding their offerings will help you demonstrate how you can add value to clients and identify opportunities for upselling and cross-selling during your conversations.
✨Tip Number 2
Network within the recruitment industry. Attend relevant events or webinars where you can meet potential clients and other professionals. Building relationships in advance can give you a head start when applying for the Client Relationship Manager role.
✨Tip Number 3
Prepare to showcase your communication skills. Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly and confidently. Consider role-playing scenarios where you might need to resolve client issues or pitch additional services.
✨Tip Number 4
Research the contingent supply chain and current trends in workforce management. Being knowledgeable about the industry will not only impress your interviewers but also enable you to engage more effectively with clients and understand their needs.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Client Relationship Manager or in similar roles. Focus on your achievements in building relationships, meeting sales targets, and any specific knowledge of the contingent supply chain.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to upsell and cross-sell services.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples in your application that demonstrate your verbal and written communication skills. This could be through previous roles or specific projects.
Highlight Relevant Achievements: Include quantifiable achievements in your application, such as percentage increases in revenue or successful account management experiences. This will help illustrate your capability to contribute to Giant Group's growth.
How to prepare for a job interview at Giant Group
✨Know the Company Inside Out
Before your interview, make sure to thoroughly research Giant Group. Understand their services, values, and recent developments. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Relationship-Building Skills
As a Client Relationship Manager, your ability to build rapport is crucial. Prepare examples from your past experiences where you've successfully developed relationships with clients or stakeholders. Highlight your communication skills and how you’ve added value to those relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and resilience. Think of scenarios where you faced challenges in client management and how you overcame them. This will showcase your tenacity and ability to handle pressure, which are key traits for this role.
✨Demonstrate Your Knowledge of the Industry
Familiarise yourself with the contingent supply chain and the recruitment industry. Be ready to discuss trends, challenges, and opportunities within the sector. This will not only show your expertise but also your passion for the role and the industry.
