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- Tasks: Support vulnerable individuals with housing management duties and provide excellent service to the neighbourhood.
- Company: Spirehouse partners with a Housing Association to enhance community living.
- Benefits: Enjoy hybrid working, a competitive salary, and a car allowance.
- Why this job: Make a real impact in your community while gaining valuable experience in housing management.
- Qualifications: Must have extensive housing management knowledge and a full UK driver's licence.
- Other info: This is a nine-month fixed-term role with interviews starting ASAP.
Spirehouse are currently supporting a Housing Association in need for a Neighbourhood Housing Officer on a nine-month fixed term basis.
The Opportunity:
My client is seeking a Neighbourhood Housing Officer for a nine-month period to cover maternity leave. The successful applicants will have extensive experience in supporting those vulnerable with all housing management duties, including tenancy, maintenance, ASB and welfare and benefits. Although hybrid, the individual would ideally be located in Evesham / Cheltenham.
The successful candidate will:
- Deliver an excellent, consistent, and pro-active service to the neighbourhood, including income recovery, tenancy management, anti-social behaviour, empty property management, letting new homes and customer viewings.
- Promote increased digital inclusion, signposting customers to local learning opportunities and related services.
- Take timely action over breaches of the tenancy agreement including condition of property, untidy gardens, fly tipping, abandoned vehicles and tenancy fraud, and escalate serious breaches of tenancy to the Team Leader.
- Carry out visits and offer support to customers affected by Welfare Reform changes, in particular, Universal Credit.
- Provide advice and guidance to applicants and transferring tenants on all available housing options. Interview tenants and members of the public and carry out pre-transfer visits.
Further information:
- Interviews to commence ASAP.
- Interim at 9 months.
- £35,200 per annum.
- Full-time at 37 hours.
- Hybrid working 2-3 days on site dependant on business needs.
- Car allowance provided.
Requirements:
- Full UK driver's licence with access to a vehicle.
- Extensive housing management knowledge.
- Expectancy to travel for patchwork.
Please apply for this role online or contact Kim Parsons at Spirehouse for a confidential discussion.
Neighbourhood Officer employer: Spirehouse Recruitment Limited
Contact Detail:
Spirehouse Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarise yourself with the specific housing management duties mentioned in the job description. Understanding the nuances of tenancy management, anti-social behaviour, and income recovery will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in neighbourhood roles. Engaging with current Neighbourhood Officers or attending relevant local events can provide insights and potentially lead to referrals.
✨Tip Number 3
Research the Housing Association you’ll be working with. Understanding their values, mission, and the specific challenges they face can help you tailor your responses in interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare for situational questions by thinking of examples from your past experience that showcase your problem-solving skills, particularly in dealing with vulnerable tenants and managing difficult situations. This will help you stand out as a candidate who can handle the demands of the role.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in housing management, particularly in areas like tenancy, maintenance, and anti-social behaviour. Use specific examples to demonstrate your skills and achievements relevant to the Neighbourhood Officer role.
Craft a Strong Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your background aligns with the responsibilities of the position. Mention your ability to deliver excellent customer service and your experience with vulnerable populations.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as digital inclusion initiatives, knowledge of welfare reforms, and effective communication. Make sure to mention your full UK driver's licence and access to a vehicle, as these are essential for the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital for a role in housing management.
How to prepare for a job interview at Spirehouse Recruitment Limited
✨Know Your Housing Management Basics
Make sure you brush up on your knowledge of housing management duties, especially around tenancy, maintenance, and anti-social behaviour. Being able to discuss these topics confidently will show that you're well-prepared for the role.
✨Demonstrate Your Customer Service Skills
Since the role involves delivering a pro-active service to the neighbourhood, be ready to share examples of how you've successfully supported vulnerable individuals in the past. Highlight your ability to handle difficult situations with empathy and professionalism.
✨Familiarise Yourself with Welfare Reforms
Understanding the impact of Welfare Reform changes, particularly Universal Credit, is crucial. Be prepared to discuss how you would support customers affected by these changes and provide practical advice.
✨Show Your Commitment to Digital Inclusion
As promoting digital inclusion is part of the job, think about ways you've helped others access digital resources or learning opportunities. Sharing specific examples will demonstrate your proactive approach to this important aspect of the role.
