Senior Business Analyst - Acturis

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

What Is the Opportunity? Here at Travelers, we have big ambitions! We are seeking a Senior Business Analyst with experience of Acturis or similar eTrade platforms within the Insurance market to join our BA team. You will play a crucial role in analysing business needs, optimising processes, and implementing effective solutions. Your expertise with the Acturis platform will be essential in driving efficiencies and ensuring the smooth delivery of our insurance products and services. If you have a passion for leveraging your analytical skills and eTrade / Acturis knowledge, we invite you to apply.

As part of the Strategic Planning and Execution team you will help the business with the change portfolio. You will work alongside other business analysts and report to the senior manager for business analysis. Your main responsibilities will include:

• Performing detailed requirements analysis, documenting processes and supporting business functions in communicating their requirements to a wider group.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

• Collect, understand, document, validate and communicate the business requirements for a project or programme.
• Work with minimal supervision and be responsible for ensuring that all business requirements are fully understood.
• Effectively communicate your insights and plans to cross-functional team members and management.
• Ensure solutions meet business needs and requirements.
• Perform user acceptance testing.
• Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
• Identify, document and track benefits.
• Assist the project manager in delivering key project deliverables.
• Liaise with the project manager in formulating project and task plans.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Use of agile tools (Jira, Confluence).
• Good understanding and practice of the software development lifecycle.
• Comfort with working at all levels of the organisation with excellent negotiation, communication and interpersonal skills.
• Expert written and verbal communication skills, including presentation skills and report writing.
• Able to accurately document business processes.
• Able to troubleshoot and solve problems without supervision, whilst working well in a team environment.
• Information Systems Examination Board (ISEB) Diploma in Business Analysis or equivalent.

What is a Must Have?

• Demonstrable project experience of working in business analysis within Insurance.
• Experience in delivering projects in Agile, Iterative and Waterfall methodologies.

What Is in It for You?

• Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
• Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
• Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
• Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices: Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.